Sales Associate (CSR)
Job Description

The Sales Associate (CSR) is responsible for creating customer satisfaction, driving cost savings and adding value to the AEP Alliance.Detailed Job DescriptionServes as primary WESCO contact for assigned AEP facilitiesPerforms duties in AEP's Asset Suite System as authorized and required by AEP and WESCO alliance management Performs duties in Wesnet ZD systemSources products as required for assigned AEP facilitiesCollaborates with Alliance Manager, Program Managers, Account Reps, ISR's and others to ensure customer satisfactionWorks with sourcing group to update, maintain and enhance master file dataKeeps abreast of new productsIdentifies ways for continuous improvement of processesReviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.  Initiates and follows through with required actions on OSD&DsPerforms other duties as required

Job Requirements

•         Knowledge of electrical, construction or mechanical products preferred
•         Ability to perform multiple tasks simultaneously
•         Familiar with Microsoft Office, and ability to perform basic computer skills
•         Ability to prospect and market concepts to existing and potentially new accounts
•         Ability to work in a team environment
•         Ability to communicate clearly, both verbally and in written form
•         Attention to detail
•         Ability to interpret complex information
•         Ability to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations, maintain constructive working relationships despite disagreement
•         Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues
•         Ability to influence others
•         Ability to prepare for emerging customer needs
•         Technical aptitude for equipment and service related issues

Company Overview

WESCO International is a leader in industrial supply with an extensive offering of electrical, data communications, general maintenance, repair, and operating (MRO) and electrical OEM products. We are more than just an electrical distributor; we are a company of procurement specialists, helping customers lower supply chain costs, increase efficiency through WESCO Value Creation and save energy with green and sustainability initiatives. Our network of branches delivers industrial supply products fast, and our vast catalog of supplier partners enables WESCO to be your one-stop shop for electrical and MRO products. As a Fortune 500 company, our industrial supply solutions leverage our buying power and extensive procurement experience that leaders across a broad range of industries trust to deliver value, service and results that exceed customer expectations.

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