Customer Service Representative
Aaron's, Inc. • San Antonio, TX • Posted: 7/3/2014
JOB DESCRIPTION

Brand: Aaron's
Req# C0100L5

Description: Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Aaron’s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers. Strong organizational and administrative skills are also critical as this position is responsible for maintaining customer files and processing customer transactions. At Aaron’s the difference is personal. Connect with us today and see what we have to offer!

Job Duties

Customer Care and Service
Assist customers on the showroom floor
Accept and process current customer payments
Input customer information into the store computer for new lease agreements
Update customer information and account status in the store’s computer system
File and maintain customer folders and records
Manage cash transactions with customers

Administrative Assistance
Answer incoming telephone calls
Maintain regular mailing campaign
Process Order Forms and references
Maintain the appearance and organization of the customer transaction counter

Additional Duties
Assist in the maintenance of the showroom through cleaning, organizing, and merchandising

Position Requirements
Excellent interpersonal skills are required for daily customer contact
Strong sales skills‐showroom and telephone
Maintain professional appearance
Computer operations ability
Good communication skills
Excellent telephone etiquette
High energy level
Able to move merchandise up to 50 lbs
Other tasks as assigned by management

As a Customer Service Representative at Aaron’s, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays
Flexible work weeks, Sundays always off!
Ongoing training and development
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits
Employee Purchase Discounts

All Customer Service Representatives complete a drug screen and criminal background investigation. Job performance reference check are also required.

Aaron’s is an Equal Opportunity Employer


Primary Location: 5740 WALZEM RD.
SAN ANTONIO, TEXAS
78218-2107

JOB REQUIREMENTS

 

JOB SNAPSHOT
Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Retail
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: C0100L5
COMPANY OVERVIEW

Aaron’s
Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.

Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquar-
tered in Atlanta, Aaron's has been publicly traded since 1982. Learn More

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