Retail Customer Service Representative
Acceptance Auto Insurance | Memphis, TN | Posted 7/23/2014
JOB DESCRIPTION

Overview:

Acceptance Auto Insurance is Growing into the Greater Memphis Area!!!

If you are looking for a sales career in a field with solid growth that focuses on helping people and building relationships, this could be your opportunity. 

Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN, Acceptance markets its services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates 355 retail locations in 12 states. 

As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.  As a Customer Service Representative, you will serve as a direct point of contact that handles all customer interaction received by telephone, face to face, email, fax or mail in the retail locations. 

Acceptance Insurance offer a full line of benefits including:  Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

Responsibilities:
  • Answers the telephone in a prompt and courteous manner.
  • Provides quotations, pricing, required information, and directions to both customers and prospects.
  • Ensure documents are completed accurately and scanned into the system and properly filed.
  • Perform outside marketing activities to generate sales.
  • Assist sales agent with covering the retail office when the agent is performing outside marketing.
  • Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained.
  • Conduct daily customer follow-up calls and receive customer payments.
  • Report any and all out of line conditions affecting customer satisfaction.
  • Assist in the daily cleaning/maintenance of the location.
  • Contributes to the team effort by accomplishing related results as needed.
  • Performs other duties as assigned by management.



JOB REQUIREMENTS

  • An insurance license is required in order to work in this position.  Acceptance Insurance pays 100% of the cost to obtain your license upon joining the company.
  • Must have excellent communications skills.
  • Must be professional and have excellent customer service and interpersonal skills.
  • Self-motivated and dependable.
  • Strong computer skills.

#cb



JOB SNAPSHOT

Employment Type: Full-Time
Base Pay: N/A
Other Pay: N/A
Industry: Insurance
Retail
Education: Not Specified
Experience: Not Specified
Manages Others: Not Specified
Relocation: Not Specified
Required Travel: Not Specified
Job ID: 2014-4358

Report this job


Not ready to apply?
COMPANY OVERVIEW

Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN Acceptance markets iys services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates over 360 retail locations in 12 states.

At Acceptance, we're committed to delivering value to our customers in every possible way: lower costs, products you need, better service, and neighborhood locations. Our people work hard to help you get-and stay-insured. We know that auto insurance is a necessity for people who work for a living, and who need to drive feeling safe and protected. "Acceptance Means Value" isn't just a slogan, it's a fact.

CareerBuilder.com's Advice

For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.  Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

  • Apply Now
  • Retail Customer Service Representative @ Acceptance Auto Insurance

Almost there!

Submit your email address to begin the application process for the Retail Customer Service Representative job. .

Email is invalid Email address is needed

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website.