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Wireless VOIP Support

Wireless VOIP Support

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Job Description

Wireless VOIP Support

Join a company that is passionate for doing things the other way. For looking at situations the way they are and imagining what they could be. For uncovering opportunities to take a new approach, and creating the things that should be. We’re out to disrupt the century-old rules of our industry—and that means doing things differently in every area of business – including company culture. 

Multiple positions available for 2nd and 3rd shift Technical Support Engineers at the Junior to Mid-level! These are contract-to-hire opportunities with one of our clients in Raleigh, NC. Target rate range is up to $17.50/hr., depending on experience. Local candidates strongly preferred. No sponsorship or C2C arrangements available. 

Shift Schedules:
  • 2nd Shift: 1pm-12am; 4 days on and 4 days off
  • 3rd Shift: 10:30pm-7:30am; Sunday night through Friday morning

The Technical Support Engineer is responsible for providing customers with technical support for all products. It requires a technical background in Mobile Wireless networking protocols and services, Router Configurations, and VoIP messaging. It also requires excellent customer interfacing and communication skills in the resolution of customer issues. 

Responsibilities of the Wireless VOIP Support:
  • Understanding the complete feature set and operation of the VoIP products
  • Provide technical support on products to customers and partners via email, chat, phone and/or remote access
  • Ability to problem solve and isolate varying degrees of challenging issues
  • High level of professional communications with customers and internal contacts in troubleshooting reported issues
  • Address and resolve customer issues by clearly summarizing, notating and researching within the CRM system primarily through the ticket process
  • Maintain company and department standards measured by internal QA process
  • Ability to identify and escalate chronic or intermittent issues to Tier 3 and management level attention
  • Cooperatively interact with multiple operation teams to resolve customer needs
  • Consistently seek new learning opportunities relevant to responsibilities and demonstrates a high capacity to learn and apply new knowledge
  • Capable of building Standard Operating Procedures for new processes

Job Requirements

Required Qualifications of the Wireless VOIP Support:
  • Bachelor's Degree in technical field or related field is preferred; however, Associate degree with 3+ years of technical experience is acceptable.
  • Mobile wireless networking/application protocol knowledge is a must.
  • Troubleshooting of Android OS, Motorola Devices, and Cellular Networks in addition to wireless ethernet based networks.
  • Customer ticketing system knowledge such as Zendesk, Salesforce, etc.
  • Team player - must be able to work well with others.
  • Excellent verbal and written customer communications skills.
  • Resolve technical issues that cannot be resolved through general troubleshooting steps in order to drive issue resolution.
  • Good problem-solvers flourish in this role

Preferred Qualifications of the Wireless VOIP Support:
  • Voice over Internet Protocol (VoIP) and Session Internet Protocol (SIP) are a plus
  • Additional skills in Public Switching Telephone Network (PSTN) desirable
  • At least 2 years technical support experience in the telecommunications industry
  • At least 2 years experience supporting wireless devices and/or VoIP and SIP messaging

Apply for this position now through CareerBuilder, or by sending a Word resume to Leigh Crenshaw at lcrenshaw AT hirenetworks.com. To help ensure a timely response, include the reference code CBLC-4990 in the subject heading of your email message.

When looking for a job, have you ever heard the phrase… it is not about what you know, it is who you know?

At HireNetworks, it really is all about who we know.

Whether your current contract is coming to a close, you’re looking to advance your career or are a company on the hunt for new talent and wanting to expand…let HireNetworks put our networks to work for you.

HireNetworks is an equal opportunity employer.

Job Snapshot

Base Pay $10.00 - $17.50 /Hour
Employment Type Contractor
Job Type Information Technology, Customer Service, Professional Services
Education 4 Year Degree
Experience None
Manages Others Not Specified
Relocation No
Industry Computer Software, Computer Hardware, Telecommunications
Required Travel Not Specified
Job ID CBLC-4990
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Wireless VOIP Support


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