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Customer Service Manager

Customer Service Manager

Job Description


Become the Customer Service Manager for one of Charlotte's largest and fastest growing residential house cleaning businesses!

Customer Service:

  • Manage customer retention
  • Answer and resolve customer phone calls
  • Answer and resolve customer emails



  • Manage $200,000/Year direct mail campaign
  • Manage internet presence and marketing program
  • Manage social media presence and marketing
  • Manage custom marketing programs
  • Manage referral and customer loyalty/rewards program
  • Manage brand awareness



  • Place new customers on the work schedule in ways that meet customer requirements, team availability, and optimize team travel efficiency
  • Monitor and adjust work schedules to provide superior customer service that include multiple staff, multiple teams, multiple customers, across five days of the week and 350 square miles of territory



  • Prepare for sales calls
  • Conduct in-home sales presentations (typically within 25 mile radius)
  • Conduct sales call follow up to close sales

Quality Control:

  • Conduct quality control inspections




  • Work closely with Owners, Office Manager, and Inspectors 

Job Requirements

Job Requirements

Working Hours:

  • Days of work - Monday - Friday
  • Hours of work will vary. Flexibility in working hours is a requirement
  • A typical work week is 50+ hours.


  • Must be willing to use personal car for business use as needed (typically within 25 mile radius with mileage reimbursed) 
  • Company car may be available


  • Must be very outgoing and personable
  • Must be hard working and dedicated
  • Must have excellent work ethic, honesty and integrity
  • Must have excellent organizational and people skills
  • Must want to work for (and be) the very best in our industry
  • 4 year college degree preferred but not necessary (may be offset by experience)
  • 5 years customer service, sales, and marketing experience strongly preferred 
  • Must have the ability to deal with confrontational situations

Job Snapshot

Base Pay $35,000.00 - $45,000.00 /Year
Employment Type Full-Time
Job Type Customer Service, Sales, Management
Education 4 Year Degree
Experience 5 to 10 years
Manages Others No
Relocation No
Industry Hospitality, Hotel - Resort, Other Great Industries
Required Travel Up to 25%
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Customer Service Manager

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