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Job Description

Kings Federal Credit Union
1415 W Lacey Blvd., Hanford, CA 93230

Job Title: Member Service Representative
Type: Part-time

Primary Function: Provides excellent and quality member service. Conducts financial transactions between members and Credit Union, handle routine member inquires and problems as well maintain favorable member and employee relations by performing the following duties.

Essential Duties and Responsibilities: • Promote and maintain positive relations with all contacts, members and potential members. • Comply with all Credit Union policies, procedures and regulations. • Receive and process account transactions. • Balance assigned cash drawer daily, purchase and sell money from / to vault as needed. • Issue official checks, and money orders. • Place proper hold on checks as needed. • Assist members with transaction history. • Prepare necessary forms for proper completion of Bank Secrecy Act requirements, (CTR’s). • Ability to identify member’s financial service needs and cross-sell products to meet those needs. • Exercise discretion, judgment, and initiative regarding transaction problems and inquires. • Other duties as assigned.

Job Requirements

Qualifications: • Professional appearance & attitude • Ability to multi-task • Basic computer skills (Excel, Word, Internet navigation) • Basic math & writing skills • Show initiative • Able to learn and adapt to change

Education and/or Experience: High School diploma or general education degree (GED) and a minimum of two years related experience.

Physical Demands: • Able to lift or carry 25 pounds. • Sitting for a long period of times using the computer. • Occasional bending and stooping.

Job Snapshot

Employment Type Part-Time
Job Type Banking, Customer Service
Education High School
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Banking - Financial Services
Required Travel None
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