Kings Federal Credit Union
1415 W Lacey Blvd., Hanford, CA 93230
Job Title: Member Service Representative
Primary Function: Provides excellent and quality member service. Conducts financial transactions between members and Credit Union, handle routine member inquires and problems as well maintain favorable member and employee relations by performing the following duties.
Essential Duties and Responsibilities: • Promote and maintain positive relations with all contacts, members and potential members. • Comply with all Credit Union policies, procedures and regulations. • Receive and process account transactions. • Balance assigned cash drawer daily, purchase and sell money from / to vault as needed. • Issue official checks, and money orders. • Place proper hold on checks as needed. • Assist members with transaction history. • Prepare necessary forms for proper completion of Bank Secrecy Act requirements, (CTR’s). • Ability to identify member’s financial service needs and cross-sell products to meet those needs. • Exercise discretion, judgment, and initiative regarding transaction problems and inquires. • Other duties as assigned.