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Field Service Engineer

Field Service Engineer

Job Description

Responsibilities:

Responsible for providing on-site support to customers, including installing and servicing automated instrumentation, as well as providing remote support via phone or email. Highly visible customer facing role that will involve communicating with customers to:

  • Schedule on-site installation and service
  • Assess issues and attempt to resolve remotely
  • Follow up with customers to confirm an issue has been resolved and has not re-occurred

Duration: 6 months+ contract

Job Requirements

Requirements:

Degree:

  • BS in an Engineering or a related field

Experience:

  • Minimum of 3 years of experience developing or maintaining computer-controlled electromechanical systems and/or instrumentation
  • Good hands on skills (including debugging and troubleshooting of mechanical and electrical systems)
  • Engineering level knowledge of and experience with instrumentation, including electro-mechanical subsystems, fluidic systems and software
  • Must be willing to travel up to 30% of the time and on short notice (traveling could range from local clients in MA and NY to traveling to CA)
  • Willing to provide email and phone support outside of normal business hours, including possibly weekends and holidays

Preferred:

  • Prior field service experience
  • Knowledge of biological assays or analytical instrumentation

Job Snapshot

Employment Type Contractor
Job Type Engineering, Biotech, Pharmaceutical
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others Yes
Industry Biotechnology, Pharmaceutical
Required Travel Not Specified
Job ID 1200-JC-2XHH
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Field Service Engineer


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