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Bilingual Case Manager
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Bilingual Case Manager

5 Applications Submitted for this Position

Job Description


The Case Manager provides comprehensive pro-social and strengths-based, case management services for clients in program. Duties include community linkages, fulfillment of basic needs, use of motivational interviewing, and reporting.



Wheeler Clinic fosters positive change in the lives of individuals and families, as well as in communities. We provide cutting-edge human services that address a diverse range of needs and backgrounds, enhance strengths and provide the supports that encourage recovery from challenges for a satisfying life in the community.



Wheeler Clinic offers access to a comprehensive array of benefits, including:

For Good Health

  • Anthem Medical, Prescription, Dental and Vision insurance
  • Health Savings Account (HSA), with company contribution of up to $1,000 per year
  • Wellness Programs
  • Free annual flu shots

For a Secure Future

  • Company paid Life and AD&D insurance
  • Company paid long-term disability insurance

For Retirement

  • 403(b) Plan, with clinic contributions for eligible employees

For Career Advancement

  • Education Reimbursement Program
  • Training and development opportunities

For Work Life Balance

  • Generous paid time off, including vacation, sick and personal leave
  • Employee Assistance Program (EAP)- Free and confidential counseling
  • Employee discounts at local spa and on Verizon Wireless services



Conducts client intakes including orientation, paperwork, psychometric assessments, assessment review, service recommendations, and client-centered individualized service plans (ISPs) within established timeframes.

Provides individual case management sessions to increase the probability of service completion and effective life functioning. Duties include community linkages, use of standardized case management tools, and vocational and educational support.

Coordinates client care within agency and with other community providers.

Assesses clients' basic needs, providing essential items and connecting clients to services and agencies that assist with basic needs. Maintains and updates community resource guide. Networks in the community, as determined by CSSD.

Utilizes motivational interviewing techniques to engage clients and their families in AIC programming.

Monitors client behaviors and uses behavior management systems. Holds clients accountable and addresses ambivalence and resistance while helping clients maintain motivation to change.

Maintains accurate and timely records of case management activities through entry into agency and funder data systems.

Prepares reports that are accurate and timely, and updates referral sources on client activities on a regular basis.

Actively participates in quality assurance activities including audio taping sessions and meeting with a quality assurance coach, attending trainings, and data report analysis and review.

Participates in efforts to meet and maintain performance based measures set by agency and CSSD.

Participates in client-centered, strengths-based presentations/discussions in staff meetings and attends teaming meetings with Probation, as required.

Models pro-social behaviors and serves as a role model to clients and staff.

Operates as part of a team by providing program coverage for client services (including urinalysis) outside of normal work schedule, typical job function or primary work site, as requested (e.g., additional evening or Saturday shifts may be required to ensure operational coverage).

Supervises toxicology testing. Supervised urine specimens shall only be collected from a client by a staff member of the same gender.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an EO Employer-M/F/Veteran/Disability.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.

Affirmative-Action Equal Opportunity Employer


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Job Requirements


BA/BS degree plus 2 years experience in administering assessments and performing case management functions is required. Demonstrated ability and/or exceptional performance within a CSSD funded or Wheeler Clinic program may substituted for experience or education. Education may be substituted with experience on a year for year basis.


Displays excellent work habits (attendance, promptness, timeliness, professionalism), is open to feedback, and makes good use of time. Proven ability to work on a team to ensure program goals are met, communicates effectively verbally and in writing, and is committed to personal and program growth.


Current program needs require fluency in English and Spanish.



Full Time.  M/W/F 9-5pm and T/Th 12-8pm.


Job Snapshot

Employment Type Full-Time
Job Type Health Care, Nonprofit - Social Services
Education 4 Year Degree
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Social Services, Not for Profit - Charitable, Healthcare - Health Services
Required Travel Not Specified
Job ID 2852
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Bilingual Case Manager

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