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Restaurant General Manager

Restaurant General Manager

Job Description

Join a WINNING Team at Pacific Bells, Inc.!


Our Restaurant General Managers are the key operators in our organization, responsible for the success of all of our Taco Bell, Taco Bell / Pizza Hut Express and Taco Bell / Long John Silver's restaurants. 


The Restaurant General Manager reports directly to the Area Coach and provides overall leadership and direct supervision for operations of an individual unit.  They are accountable for the organized, efficient and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality and speed of service (CHAMPS).  The RGM directly performs hands-on operational work as necessary to train employees, respond to guest service needs or otherwise role model appropriate skills and behaviors in their restaurant.


The Principle Accountabilities of the position require that the RGM:

1.      Ensures cost categories, i.e. food cost, labor cost, cash and controllable expenses are

      controlled to company guidelines/budgeted levels

2.      Works within their restaurant to produce positive sales growth by demonstrating  

       improvement on CHAMPS, particularly Speed of Service (SOS) and Food Quality

3.      Ensures adequate staffing levels are maintained for all days and day parts, to meet all

      scheduling requirements

4.      Prepares and conducts Team Member, Shift Leader and assistant manager

       performance appraisals

5.      Coaches and counsels all Team Members and managers and is responsible for

       training and developing their team to expected certification and performance levels

6.      Ensures the restaurant is clean and organized and that all foodservice sanitation

      guidelines/regulations are met

7.      Ensures compliance with all local, state and federal laws pertaining to employment

8.      Ensures the restaurant environment is safe for both employees and guests and takes

      corrective action when needed

9.      Ensures that preventative maintenance procedures are followed for all equipment/

      facilities and reports any needed repairs to the maintenance department/vendor

10.  Ensures excellent levels of customer service on all shifts and properly handles guest

      complaints/concerns to facilitate repeat business

11.  Provides relevant and timely feedback to their Area Coach on operating results, specifically through the daily call procedure and weekly meetings

12.  Effectively manages turnover by practicing effective selection and training and by treating their people right.

Job Requirements

The successful candidate will have experience and demonstrated ability to lead and manage a business and their teams. The requirements for this position are:


·        Excellent oral and written communication skills

·        Must possess a minimum of three years of management/supervisory experience -

     preferably in a service related business

·         Excellent planning, organizing and follow-up skills

·         Strong decision making and conflict resolution skills

Pacific Bells, Inc. is an Equal Opportunity Employer

Job Snapshot

Base Pay $36,000.00 - $54,000.00 /Year
Other Pay Quarterly Bonus Plan, Profit-Base Partner Program, 401k match
Employment Type Full-Time
Job Type Management, Restaurant - Food Service, Retail
Education High School
Experience At least 3 year(s)
Manages Others Yes
Industry Restaurant, Food, Retail
Required Travel None
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Restaurant General Manager

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