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Call Center Supervisor - B2B Team Manager
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Call Center Supervisor - B2B Team Manager

Job Description

Televerde is looking for B2B Lead Generation Supervisor to join its team of dedicated and professional call center staff. This exempt position is being added due to growth and the addition of a new call center. The primary job location is in Terre, Haute, IL.

As an expanding and dynamic organization we value creativity, innovation, quality, and the relationships we have with our employees, clients, vendors and the community. Although highly involved with outside charitable organizations, our social outreach extends far beyond community service; our business model allows us to make a deep and meaningful impact on lives every single day without leaving the office. 

In this role you will be responsible for leading and developing your dedicated team of calling agents to ensure successful execution of B2B lead generation and similar calling campaigns.  Through continuous monitoring of performance, assessment of training and developmental needs, and direct supervision of the agents you will be expected to improve agent campaign calls and achieve desired campaign metrics and results.  As a manager you will actively participate in internal and external project reviews, and be expected to provide feedback regarding campaign strategy, call flow, scripting, and data.

Local Candidates Only

Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES

*Clear understanding of call methodology and coaching techniques associated with each element. 
* Ability to drive staff performance improvement through effective application of coaching and development techniques. 
* Understanding of inbound/outbound calling techniques and selling methodologies with an emphasis on quality results. 
* Demonstrated ability to listen attentively and ask clarifying questions to assure comprehension.
* Able to allocate time and resources effectively and coordinate efforts with all affected parties.
* Knows how to deal firmly and promptly with employee performance problems by establishing facts of behavior with the employee, setting expectations, monitoring behavior/performance, and taking disciplinary action when the behavior warrants it.
* Thorough understanding of company business objectives and campaign types.
* Able to stay focused on tasks in spite of distractions and interruptions.
* Ability to deliver instructions in a clear and concise manner, providing proper materials and documentation when necessary.


EDUCATION AND EXPERIENCE
* Bachelor degree or equivalent experience required.
* Minimum three (3) years successful supervisory or management experience with heavy emphasis on team development required.
* Minimum two (2)+ years of call center experience required. 
* Experience in telephone sales and lead generation programs preferred.


BENEFITS

Medical PPO Dual Option Plans * Available Dental Coverage * Long-Term Disability Coverage * Life Insurance * 401k Plan * Available Short * Term Disability Coverage * Available Critical Illness and Medical Bridge Coverage * Employee Assistance Program * Section 125 Flexible Spending Accounts for Medical and Dependent Care Expenses * Tuition Reimbursement * Generous Vacation Allowance, Including Vacation During Your First Year of Employment * Personal Days Off * 11 Paid Holidays Per Year

Job Snapshot

Base Pay $50,000.00 - $65,000.00 /Year
Other Pay 8% annual bonus potential
Employment Type Full-Time
Job Type Management, Sales, Marketing
Education Not Specified
Experience Not Specified
Manages Others Yes
Relocation No
Industry Sales - Marketing, Consulting, Other Great Industries
Required Travel Not Specified
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Call Center Supervisor - B2B Team Manager


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