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IT-Technical Support Assistant
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IT-Technical Support Assistant

3 Applications Submitted for this Position

Job Description

LAST UPDATED: Nov 26, 2015

Loation: Cleveland, Georgia

Job Description for Technical Support Assistant The position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, data management, and troubleshooting customer issues. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services to internal and external customers. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of support for internal and external customers. Requires minimum supervision and may act as lead when the need arises. Updates supervisor on status of projects or technical issues. Exercises good judgment in selecting and applying proper procedures and determines when to refer problems to the supervisor or next level of support. Works well with customers in performing technical support in remote locations. Typical Duties 1) Provides assistance in the use of personal computer hardware, software, and specialized kiosk technology in a multi-platform computer environment; 2) Sets up and configures desktop computers, peripherals, and accounts, including security levels; 3) Installs software and installs and repairs hardware and peripherals; 4) Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate; 5) Designs and produces basic reports; Preferred skills Knowledgeable in using Microsoft Office Understands basic networking (TCP/IP, routing, etc) Knows how to troubleshoot Windows and PC hardware Microsoft Server and Linux knowledge is a plus Programming and scripting skills are a plus CompTIA A+ certification is a plus

Medical Benefits Offered

(Salary Depends on Experience)

Job Requirements

Language Requirements: English

Job Snapshot

Base Pay $30,000.00 - $40,000.00 /Year
Employment Type Full-Time
Job Type Customer Service, Information Technology, Manufacturing
Education 4 Year Degree
Experience 3 to 4 years
Manages Others No
Industry Computer Hardware
Required Travel None
Job ID 109-629-312
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IT-Technical Support Assistant

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