Ability to sell retail travel, meet company objectives, handle customer inquiries, and complete associated paperwork offering exceptional service and demonstrating shared values.
Level I (Grade 7):
High School diploma or equivalent (a graduate of an accredited travel school preferred).
At least 5 years experience as a retail travel agent.
Proficiency with an automated airline reservation system.
Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) designation strongly preferred.
Completion of appropriate AAA University Travel Agency proficiency test strongly preferred.
Effective written and oral communication skills to enable accurate completion of reports and paperwork and constructive interaction with others.
Expertise in relationship building.
Satisfactory employment screening results.
For those associates in the Car Care, Insurance and Travel (CCIT) office locations:
As a member of the Car Care, Insurance and Travel (CCIT) Team, demonstrates the ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products. Maintain specific awareness of products to support their assigned duties as well as general awareness of AAA’s products and services to provide exceptional member and client experiences in a manner that will build repeat business and generate sales. Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals.