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Field Service Technician (Machinery Installation & Service)

Job Description

Winpak Lane Inc., based in Southern California, is the recognized leader in the design and manufacture of high-end sought after packaging machinery used for liquid and semi-liquid products around the world. At Winpak, we understand it is our employees who make us successful. Winpak continually seeks innovative, talented people to advance our leadership position in the industry. This is a fast-paced working environment offering generous benefits such as health, dental, vision, life and long term disability insurance. We also offer a 401(k) retirement plan with matching, tuition reimbursement, paid holidays, paid sick time, and paid vacation.

NOW HIRING - Field Service Technician


The primary objective of the Field Service Technician is to successfully install and startup Winpak Packaging Machines.  To achieve a successful installation and startup, the Field Service Technician is responsible for verifying the quality and performance of the equipment, performing Factory Acceptance Tests (FAT) and making necessary adjustments for optimum operation while maximizing customer expectations and satisfaction.  The incumbent  must have proficient skills to perform installations, maintain equipment and have the ability to train others on Winpak Machinery.

Essential Functions and Responsibilities:

The following tasks are responsibilities of a Field Service Technician and not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 

  • Responsible for successful installation, startup and repair of Winpak Machinery. 
    • Work independently in a field driven capacity to ensure the highest level of customer satisfaction.
    • Will be required to travel extensively, meeting both scheduled and unscheduled service requests.
    • Maintain a highly professional image representing the Field Service Technicians and the Winpak Corporation image.
    • Seeks continuous improvements and initiates corrective actions where applicable.
    • Completes technical service reports for all service trips and expense reports in a timely manner.
    • Verifies safe operation of Winpak machinery and any equipment operating in conjunction with Winpak machinery before startup and operation.
    • Ensures all safety related components on the Winpak machinery is properly working and notifies management immediately if issues are found.
    • Will train customers on the proper operation and maintenance of Winpak machinery. 
    • Work along side Engineering Department in assist with testing of new equipment and verify proper functionality of the equipment.
    • Setup the lab equipment for testing of new products to verify the compatibility with our filling system.
    • Makes decisions where only general procedures are available and exercises judgment and discretion in the absence of clear-cut procedures.
    • May be required to work in the Assembly Department when field service assignment is not available. 
    • Will write standard operating procedures for operation and maintenance of the Winpak equipment.
    • Assists in training of technicians, customers and in house personnel as required.
    • Responsible for quality of the finished product or services outlined above.
    • Provides emergency field service assistance as needed.
    • Adheres to  ALL Company policies, safety rules and safe work practices on site, while traveling and at customer’s location.
    • Responsible to furnish all basic tools to perform their requirements of the position.

Knowledge, Skills and Abilities Required To Perform the Essential Job Functions:
  • Advanced writing skills. Technical writing background a plus.

  • Advanced ability to identify the root cause of a problem and make repairs through required adjustments or replacing defective parts as necessary.

  • Ability to perform tasks relating to mechanical, electrical and minor programming as required to complete successful installation or maintenance of machinery.

  • Highly skilled in reading blue prints, engineering drawings and electrical schematics.

  • Skilled in servicing, repairing, adjusting, and testing machines, devices, moving parts, and machinery.

  • Must be detail oriented with excellent organization, and problem solving skills.

  • Ability to rely on experience and judgment to plan and accomplish goals.

  • Ability to work in a team environment and follow instructions.

  • Excellent customer service skills portraying, a positive “can do” attitude.

  • Excellent communication skills (verbal and written).

  • Must be able to travel extensively (50% - 75%) and work overtime as required.

  • Willingness to work holidays and weekends as some customers are a 24/7 facility operating through most weekends and holidays

  • Must be knowledgeable of basic OSHA work place safety standards which include but are not limited to PPE, ladder safety, lock out tag out, electrical tool safety, etc.

  • Ability to effectively deal with internal and external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns



Job Requirements

Education and Experience: 

  • High School Diploma or equivalent. Associate’s degree or 1-2 years of vocational technical training preferred.
  • Position requires 3-5 years experience in field service focusing on mechanical aptitude, electronics, pneumatics, and  PLC controls.
  • Experience in the packaging machinery industry highly preferred.05 Years Experience

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Installation - Maint - Repair, Manufacturing
Education High School
Experience At least 5 year(s)
Manages Others No
Relocation No
Industry Packaging, Food, Manufacturing
Required Travel Road Warrior
Job ID FSR - 9-2014
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Field Service Technician (Machinery Installation & Service)

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