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Field Service Technician / Engineer
37 Applications Submitted for this Position

Job Description


Supports field activities including installations and testing, technical troubleshooting, modifications, and training across Automation Systems product lines.  Systems include standard products and custom projects in the material handling, specialty cranes, aerospace, nuclear, environmental, and other custom applications.  Responsible for customer satisfaction for all field support activities. 

Essential Duties and Responsibilities may include the following although other duties may be assigned.

  • Participate in the planning and development of control strategies for automation projects.  Develop, test, and implement control software based on application control strategy and design.
  • Participate or support installation of new or modified equipment at customer's facility to ensure full functionality according to specifications.
  • Provide on-site technical assistance to support maintenance or installations and/or help troubleshoot and repair equipment.
  • Coordinate problem resolution with engineering, customer service, and other personnel to enhance or correct design, and/or expedite repairs.
  • Develop and conduct training on the safe operation of the equipment and demonstrate skills to trainees, including both team members and customers.
  • Provide a communication link between the customer and the company to help ensure that an effective automation system is provided to the customer.
  • Analyze technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
  • Position required up to 70% Travel, domestic and international.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; able to read and interpret written information.

Job Requirements

  • Associate's degree (A. A.) or equivalent from two-year College or technical school; with one to five years related technical experience or equivalent combination of education and experience. 
  • Electo-mechanical background will expertise in motion control, PLC, motor drives including VFD’s and Servo technology, HMI software packages, and hydraulics controls are strongly desired. 

Job Snapshot

Employment Type Full-Time
Job Type Skilled Labor - Trades, Engineering, Installation - Maint - Repair
Education Not Specified
Experience At least 4 year(s)
Manages Others Yes
Industry Defense - Aerospace, Manufacturing, Industrial
Required Travel Road Warrior
Job ID 1946
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Field Service Technician / Engineer

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