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Customer Service Representative
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Job Description

East West Bank is seeking a Full Time Customer Service Representative (CSR). The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center. The CSR is the frontline representative who processes transactions and introduces bank’s products/services at the teller line.

Duties include, but are not limited to:
  • Cashing checks, processing deposits, withdrawals, transfers and loan payments
  • Documenting larger deposits using Currency Transaction Reports
  • Identifying and selling East West Bank products and services beneficial to customer needs
  • Addressing customer questions/concerns referring to appropriate internal resources for resolution
  • Identifying fraudulent activity to prevent potential losses to the Bank
  • Developing new customer relationships and opening new accounts for customers

Job Requirements

Qualifications/Requirements:

  • At least 6 months of recent customer service experience ‘
  • At least 6 months of recent cash handling experience
  • Bilingual Mandarin and Cantonese preferred
  • Previous teller and new accounts experience in a banking institution a plus
  • Excellent customer service skills
  • Proficiency in Word and Excel
  • Must have reliable transportation
  • High School Diploma required or equivalent, Bachelor’s Degree preferred

East West Bank is an Equal Opportunity Employer

Job Snapshot

Employment Type Full-Time
Job Type Banking
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Relocation No
Industry Banking - Financial Services
Required Travel Not Specified
Job ID 123BR
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Customer Service Representative


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