Engineering Specialist - Field Service Engineer

Located in Tucson, AZ, Ventana Medical Systems, Inc., a member of the Roche group, is one of the world’s leading cancer diagnostic companies and innovator of tissue-based tests that enable the delivery of personalized healthcare to cancer patients. We develop and manufacture medical diagnostic instruments and reagent systems that provide leading-edge automation technology for use in slide-based tissue diagnosis of cancer and infectious disease. In addition, the company offers premier workflow solutions designed to improve laboratory workflow efficiency, providing automated safeguards to enhance the quality of patient healthcare worldwide.    

Applies diversified knowledge of Hardware Repair Engineering/Networking/Servicing principles, practices, implementation and support.  General responsibilities include, working on customer instruments/platforms, supporting instrument maintenance, participating in technical/business reviews, involvement in demonstrating, testing and implementing new products.  Troubleshoots issues to determine root cause and identifies possible solutions.  Focus on improving customer satisfaction in all interactions.

ESSENTIAL FUNCTIONS:

With minimal supervision, installs, repairs, maintains, and adjusts Ventana instruments at a customers site.

Travels with and assists in the training of new Engineering Specialists.

Disassembles malfunctioning instruments and examines and tests mechanisms and circuitry for defects.

Replaces or repairs defective parts.

Communicates with customers and Ventana regarding status of dispatch, problem resolution, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is required to:

Stand and walk up to four hours a day

Frequent driving

Frequent airplane travel

Lift, pull, push and carry 50 lbs. routinely

Lift, pull, push and carry up to 70 lbs. occasionally

Push up to 550 rolling lbs.

Reach above the shoulders occasionally

Kneel, crouch, crawl, and stoop occasionally

Hand grip, use of hand tools and operate instrumentation equipment

Use fingers to manipulate equipment

Sense temperature and textures

Must have normal or corrected near and far vision

Ability to travel up to 75%

Formal Training/Education:

Associate Degree in Engineering/Computer Discipline and 3 years relevant experience or 6 years equivalent experience demonstrating troubleshooting and repair of electronic, mechanical, or computer devices.. 

Experience:

3 years relevant experience or 6 years equivalent experience demonstrating troubleshooting and repair of electronic, mechanical, or computer devices.

Knowledge, Skills, and Abilities:

Possesses and Applies advanced troubleshooting skills to include: Identifying the most probable cause of a problem, making the corrective action, verifying the corrective action yielded positive results and if necessary, escalating any unresolved problems to the appropriate personnel.

Understands and applies a disciplined troubleshooting methodology when interfacing with customers on advanced technical issues.