Medical Office Specialist - Palm Beach General Surgery

Description GENERAL SUMMARY OF DUTIES – Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work. DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Working at the reception desk. • Communicating with patients and providers. • Scheduling, canceling, and rescheduling patient appointments. • Reminding patients of upcoming appointments and tracking missed appointments. • Answering multiple telephones and accurately documenting messages. • Forwarding telephone calls appropriately and following up on return calls. • Checking-in patients and properly documenting registration. • Insurance verification and verification of patient demographics. • Filing medical records. • Retrieving medical records and delivering to appropriate providers or department. • Filing patient and administrative files. • Copying and faxing duties. • Collecting co-pays and cash from patients, getting authorization on credit cards. • Entering charges, payments, and balancing the day in the computer. • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

Requirements KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimum requirements: • Knowledge of basic office equipment including copier, fax machine, and computer. • Skill in dealing with interpersonal issues and customer relations. • Ability to handle multiple priorities at once with minimal supervision. • Ability to comprehend and follow written and verbal instructions. • Ability to organize and communicate clearly. • Ability to maintain confidentiality of patient and employee information. EDUCATION – A high school diploma or GED is required. EXPERIENCE – Less than one year of experience is required, however, one to three years of experience is preferred.  Medical Assistant experience preferred.