Clinical Application Analyst

Hampden County Physician Associates, a leading multi-specialty physician group, is currently seeking a Clinical Application Analyst to provide company-wide, computer-related customer service support and problem resolution in areas such as implementation and network troubleshooting, with a specific focus on clinical software applications including the Allscripts Enterprise (Touchworks) EMR application.

This individual will be responsible for overseeing, coordinating, and delivering application-training curriculum, based on best practices that utilize operational workflows, and therefore must be able to communicate clearly, both verbally and in writing, to all levels of end-users. Additionally, this individual will: work with other infrastructure support staff to coordinate software implementation, upgrades, and regular operation support; provide multi-level application support and training for all end-users, including providers; and provide multi-level workflow support for the EMR.

In order to qualify, the candidate must meet the following minimum requirements:

• 2-years experience in a healthcare delivery setting
• 2-years experience in medical office or practice management applications
• Excellent problem solving, customer service, and communication skills
• Aptitude for troubleshooting technical issues
• Strong organization and time management skills
• A willingness to provide guidance and mentor others
• A proficiency in the Microsoft Office suite, including Word, Excel, and PowerPoint

A Bachelor’s degree and/or clinical background (RN/LPN), as well as 2-years experience with electronic medical record systems and prior experience in customer support and/or training preferred.

We offer a competitive salary, health and dental benefits on full-time positions, a 401(k) retirement plan, and opportunities for advancement.

Please apply via www.hampdencountyphysicians.com

Equal Opportunity Employer