Technical Service Specialist

Join the market leader! Work in a dynamic international environment and share our success!

Tecan is a leading player in the fast-growing global life sciences supply industry. We specialize in the development, production and distribution of enabling solutions for pharmaceutical drug discovery, genomics, proteomics and clinical diagnostics.

You will have the unique opportunity to make an active contribution to the successful further development of Tecan.

Location: Durham, NC

Your main tasks:

Serves customers by providing direct technical support to Tecan and SLT customers, and Tecan Engineers.

• Answers customer and Tecan staff `s technical inquiries via telephone, e-mail and/or voice mail.  If inquiry/trouble cannot be resolved, then TTS dispatches Field Automation Engineer to customer site for resolution.  Follow-up required to until customer resolution.                                                                                     
• Arrange for shipment of parts or instruments to customer sites and ensure RSO’s are properly returned and tracked.                                                               
• Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.            

Your background:

• BA or BS in Robotics, Automation, Biology, Chemistry, Medical technology or related fields
• Well-developed PC/MAC skill level, including MS Windows 2000/XP, Excel, word processing software. Strong working knowledge of Windows environments
• 1-2 years automation/instrumentation experience desired.
• Other skills required are good organization, record keeping, communication and time management. 
• Ability to work under pressure, multi task.
• Professional phone etiquette required.
• Must be self-motivated and able to grasp new software concepts.