Deputy Delivery Manager (23954)

Description Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Deputy Delivery Manager to join our team in Palo Alto, CA.

Job Responsibilities:
Primary responsibilities include directing both the day-to-day infrastructure support activities and associates, and the program management of the strategic direction for the account as it relates to infrastructure technologies.

The Infrastructure Deputy Delivery Manager will be a key leader in the infrastructure leadership team and is expected to grow into/act as a backup for the Infrastructure Director. Deputy delivery manager will have accountability for delivery of specific infrastructure services on one of Perot Systems' largest and most strategic healthcare accounts. Responsibilities include: strategic planning/goal setting, escalation and resolution of delivery issues focused on improving customer satisfaction. He/she will facilitate account driven project requirements by documenting the requirements and working with the appropriate organizations to establish solutions and budget to fulfill requirements. The deputy delivery manager also acts as a point of escalation for the account. Other regular activities performed include collecting financial information and performing analysis /variance reporting and communicating throughout all levels of the organization. It is expected that the Deputy Delivery Manager will have a good working knowledge and understanding of the contract between Perot Systems and the client, and understand the client's business drivers to the appropriate extent.

This key position is responsible for day-to-day operations management and meeting service level (SLA) commitments for our client’s network, server, desktop, help desk, security, access control, disaster recovery, and storage infrastructure. The manager will lead a matrixed team including local dedicated and remote leveraged staff, using best practice methodologies, processes, and tools. Serves as a strategic advisor on infrastructure to the Perot COO/CEO and the client's office of the CIO.

This position will also be responsible to interface with senior executives including the head of Clinical Informatics, the Chief Medical Informatics Officer and directors and VPs of various hospital departments.

Required Skills:

10+ years infrastructure management experience

5+ years recent healthcare experience

10+ years leadership experience

Strong leadership, judgment and presentation skills

Must be able to deal with high volumes of work through prioritization and delegation

Client relationship skills at director and executive levels

Very strong communication skills to a broad range of audiences including technical staff through hospital executives

Project management knowledge and experience

Financial reporting and forecasting experience

Desired Skills:

1-2+ years matrix management

Leadership training

Minimum Educational Requirements:

Bachelor’s Degree

Minimum Certifications or Other Professional Credentials:

ITIL Certification

More about Perot Systems
At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, tuition reimbursement (up to $2,500 annually), 401K (50% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.

Requirements 10 plus years of infrastructure leadership experience