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CALL CENTER

Job Description

SUMMARY

The Verification Agent is primarily responsible for delivering exceptional service to the retail store locations. The Verification Agents will serve as the support network for the store personnel validating a wide array of information necessary for processing loans and providing check cashing services.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Displays a cheerful and positive attitude at all times
  • Provides consistent and exceptional customer service
  • Treats customers and co-workers with dignity and respect
  • Conducts all verification transactions accurately and efficiently including but not limited to validation of customer data, bank account and vehicle title details, and check maker and payee data
  • Adheres to company guidelines and procedures, state and federal laws
  • Participates in on-going learning and development
  • Performs all other duties as assigned


SUPERVISORY RESPONSIBLITIES

None at this time



Job Requirements

QUALIFICATIONS

   

  • Must be high energy
  • Must understand and meet the demands of a customer-focused call center environment Dedicated to the work ethic and employment philosophy of an at-will employer.
  • Must work independently, manage multiple projects and produce timely and effective results
  • Must be able to perform each essential duty listed above.

EDUCATION and/or EXPERIENCE

  • High School Diploma
  • Must have experience in a customer service related field
  • Microsoft Office proficiency required

LANGUAGE SKILLS

  • English or Bi-lingual (English/Spanish)
  • Superior Verbal and Written Communication Skills

MATHEMATICAL SKILLS

  • Basic Mathematical Skills

REASONING ABILITY

  • Critical Thinking Skills
  • Problem Solving Skills
  • Decision Making

CERTIFICATES, LICENSES, REGISTRATIONS

None at this time

PHYSICAL DEMANDS

  • Must be available to work all shifts, days, evenings, and weekends
  • Must be able to work with a double-monitored computer screen that is quickly changing and flashing the user to be alert of specific information
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

  • Fast paced call center environment
  • Performance will be routinely measured and rewarded

Job Snapshot

Post Date 12/4/2014
Location Nashville, TN
Other Pay Monthly bonuses
Employment Type Full-Time/Part-Time
Job Type Customer Service, Retail
Education High School
Experience Up to 1 year(s)
Manages Others Not Specified
Industry Banking - Financial Services
Required Travel None
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