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Systems/Business Analyst

Job Description

Systems/Business Analyst
1 Year+ Contract
W2 Pay Rate $27-$35/Hour
Bentonville, AR 72716

JOB SUMMARY:
  • Daily pulling data elements from the various Lexmark systems.
  • Compiling and analyzing the data into information packets and deliverables.
  • Analyze multiple aspects of data in various forms to forecast, project, and streamline processes as well as provide metrics in allowance for success pertaining to contractual obligations.
  • Data elements include asset management, service data, consumable and hardware shipping data, invoice data and SLA metrics.
  • Ensures integrity of data in client databases, drawing on an understanding of data flow.

ROLE & RESPONSIBILITIES:
  • General responsibilities include but not limited to:
  • Tracking of customer(s) data elements
  •  Maintain data integrity in the database(s)
  • Create and maintain weekly, monthly and quarterly reports
  • Analyze multiple data elements
  • Maintain schedules of reporting
  • Communicate with COM on tasks and schedules
  • Troubleshoot and solution issues on reporting
  • Cleans asset registry data, addressing end of life devices, duplicate records, and misassigned assets.
  • Posting and interacting with internal document storage systems



Job Requirements


Systems/Business Analyst
1 Year+ Contract
W2 Pay Rate $27-$35/Hour
Bentonville, AR 72716


EXPERIENCE AND BACKGROUND:
Candidates will possess a high school diploma or equivalent.
Excellent customer service focus and outstanding communication skills are essential.
Experience in customer service with Corporate Campus environment a plus.
Must be proficient in Microsoft Excel, PowerPoint and Access programs.
Experience in customer based CRMs a plus.
Excellent skills in analytics and report construction.

PERSONAL CHARACTERISTICS:

• Individual must possess business maturity, in appearance, focus, poise and alertness.
• Self-motivated and comfortable working as a part of a dedicated team.
• Outgoing and well organized individual.
• Ability to perform in a multi-tasking environment.
• Attention to detail in communication and deliverables.
• Able to work effectively and cooperatively with customers, remote team members and managers.

EDUCATION & TRAINING:
• Computer proficiency MS Suite (WORD, Excel) required.
• Experience with portal applications via web services desired

ORGANIZATIONAL RELATIONSHIPS:
Reports to the Customer Operations Manager (COM)

 




Job Snapshot

Contact Name Kadee Wier - ITG
Post Date 12/14/2014
Location Bentonville, AR
Base Pay $27.00 - $35.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Software
Required Travel Not Specified
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