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Bilingual Call Center Representative / CSR

Job Description

Seeking Call Center Reps for first shift Monday through Friday! If you are able to type 50 WPM & have a solid work history please apply TODAY!!! Bilingual is a plus!!!
Please send resume to be considered
 

Job Responsibilities:

 

 

  • Answers inbound calls and accurately keys information into the order management system
  • Effectively communicates with customer to ensure problems are resolved to customer‘s satisfaction.  Is thorough in research efforts of customer’s account.  Takes ownership of call and always strives for the “one call resolution”.
  • Follows appropriate scripting and procedures 
  • Accurately and efficiently answers calls 
  • Makes outbound calls to customers when needed to resolve order-related/account type issues.
  • Communicates in a professional manner in any written correspondence, i.e. letter, email or faxes.
  • Makes financially sound decisions and judgment calls when making adjustments on customer order/account.
  • Strives to learn and retain information on client product and new product offerings in order to build customer trust and confidence.
  • Makes appropriate decisions 
  • Involves supervisor as needed to assist/resolve customer issue/question.
  • Works with team members to ensure proper coverage by adhering to work and break schedules as determined by the supervisor on duty.
  • Works to meet expected quality & productivity standards as individual and part of the team.
  • Alerts management of any potential issues related to system/phone functionality so that problems can be addressed in a timely manner.
  • Effectively uses desktop tools to enhance performance, e.g., order management system, email, Internet, call center software, etc.
  • Works toward mastering current skills and acquiring new skills through exposure to new clients or call types.


Job Requirements

High School Diploma or general education degree(GED);or one to three years experience and or training; or equivalent combination of education and experience




Job Snapshot

Contact Name Andrea Widmeyer
Contact Phone 513-342-6267
Post Date 7/15/2014
Location Colerain, OH
Base Pay $11.00 - $12.00 /Hour
Employment Type Full-Time
Job Type Customer Service, Admin - Clerical, Entry Level
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Telecommunications, Environmental, Internet - ECommerce
Required Travel Not Specified
Job ID Office Solutions
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