If you are a dynamic and independent
individual looking for a unique, multi-faceted career opportunity in a fun
industry with a growing business, join our Client Services team at Service
Management Group, Inc. (SMG)! We are seeking an outgoing and creative Senior Project
Manager to serve as the local contact for Dallas-based clients who rely on us
to gather useful data, reveal actionable insights, and drive profitable change.
You will work with your clients to coordinate and manage multiple, simultaneous
data consulting projects, tap into resources to make sure projects are executed
smoothly, and build client relationships to be seen as a partner, not a vendor.
You will learn about your clients’ business structures and strategies, and leverage
SMG’s tools, including transaction-based surveys, to gather information about
the customer experience in your clients’ locations and leverage that data to
make business-changing recommendations.
You will monitor the project “big
picture" while setting and managing client expectations, allowing you to manage
the details necessary to keep your projects moving forward. You will establish a
research agenda for your clients, coordinate research efforts, develop insights
and actionable presentation content, and deliver presentations to client
executives. You will also monitor
project deliverable quality, align internal resources to meet project
objectives, ensure that deliverables are on time or early, and monitor project