Skip navigation

Senior Project Manager-Restaurant/Retail Research Consultant – Dallas

Job Description

If you are a dynamic and independent individual looking for a unique, multi-faceted career opportunity in a fun industry with a growing business, join our Client Services team at Service Management Group, Inc. (SMG)! We are seeking an outgoing and creative Senior Project Manager to serve as the local contact for Dallas-based clients who rely on us to gather useful data, reveal actionable insights, and drive profitable change. You will work with your clients to coordinate and manage multiple, simultaneous data consulting projects, tap into resources to make sure projects are executed smoothly, and build client relationships to be seen as a partner, not a vendor. You will learn about your clients’ business structures and strategies, and leverage SMG’s tools, including transaction-based surveys, to gather information about the customer experience in your clients’ locations and leverage that data to make business-changing recommendations.


Job Responsibilities

You will monitor the project “big picture" while setting and managing client expectations, allowing you to manage the details necessary to keep your projects moving forward. You will establish a research agenda for your clients, coordinate research efforts, develop insights and actionable presentation content, and deliver presentations to client executives.  You will also monitor project deliverable quality, align internal resources to meet project objectives, ensure that deliverables are on time or early, and monitor project financials. 

Job Requirements

Job Requirements

As a Senior Project Manager, you must possess exceptional time management, organizational and multi-tasking skills as well as superb communication and people skills. Our ideal Senior Project Manager is a detail-oriented team player who can hit the ground running, enjoys looking for the “story" in the data, knows when to tap relevant resources for needed information and can build strong relationships with their client contacts. You must also have superb analytical and presentation skills and be willing to ask questions to do things right the first time.

Additional requirements for the Senior Project Manager include:

  • Bachelor’s degree required; concentration in Business, Marketing or Communications a plus

  • Minimum of 6 years of experience working on multiple projects at once, including vendor-side work, client/account management and/or information/data management required; consulting experience is a definite plus

  • Ability to analyze data and translate numbers into concrete consultative advice

  • Proficiency with Microsoft Office Suite

  • Willingness and availability to travel 10-15% of the time

  • Experience building relationships with C-level employees a plus

  • Experience working with restaurants and/or retailers a plus



Teamwork has become a buzzword in the business world today, but it goes beyond that at SMG. In fact, you rarely hear the word “teamwork" because it’s engrained in everything we do. To deliver the caliber of insights that SMG is known for, we maintain an “all hands on deck" mentality that goes beyond the meeting room. We do our best to promote from within and provide opportunities to grow our professional skills. We understand that happy employees mean happy clients and that our people are our greatest assets.

Additional benefits for the Senior Project Manager include:

  • Competitive salary

  • Health insurance

  • 401(k) retirement plan

  • Life insurance


Company Overview

Service Management Group, Inc. (SMG) is a forward-thinking and progressive company with a family feel where attitude is as important as expertise. Our employees are intelligent, show initiative and like challenges. We are industry experts who distinguish ourselves through our full-service research and consulting methods and we exist to measure the customer and employee experience.


If you are interested, please send your resume to [Click Here to Email Your Resumé], and include salary requirements with your cover letter and resume.  If you would like to learn more about SMG, please visit our website at

Job Snapshot

Post Date 8/20/2014
Location Kansas City, MO
Employment Type Full-Time
Job Type Consultant, Marketing
Education 4 Year Degree
Experience At least 6 year(s)
Manages Others Not Specified
Industry Consulting, Restaurant, Retail
Required Travel Not Specified
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using you are agreeing to comply with and be subject to the Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.