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Customer Service Reps / Call Center Agents - Full Time , Immediate Openings

99+ Applications Submitted for this Position

Job Description

 We are in need of Call Center Representative's for THE LIMITED!!
If you are looking for full time work, and have previous customer service experience, we would like to hear from you!

Immediate Openings! Apply today!!!

Job Responsibilities:



  • Answers inbound calls and accurately keys information into the order management system
  • Effectively communicates with customer to ensure problems are resolved to customer‘s satisfaction.  Is thorough in research efforts of customer’s account.  Takes ownership of call and always strives for the “one call resolution".
  • Follows appropriate scripting and procedures outlined by a specific client, including parameters set to ensure costs are properly managed.
  • Accurately and efficiently answers calls transferred from Order Processing, as well as assisting agent with questions as needed.
  • Makes outbound calls to customers when needed to resolve order-related/account type issues.
  • Communicates in a professional manner in any written correspondence, i.e. letter, email or faxes.
  • Makes financially sound decisions and judgment calls when making adjustments on customer order/account.
  • Strives to learn and retain information on client product and new product offerings in order to build customer trust and confidence.
  • Makes appropriate decisions based on client expectations and understands when to seek assistance with more complex issues/orders.
  • Involves supervisor as needed to assist/resolve customer issue/question.
  • Works with team members to ensure proper coverage by adhering to work and break schedules as determined by the supervisor on duty.
  • Works to meet expected quality & productivity standards as individual and part of the team.
  • Alerts management of any potential issues related to system/phone functionality so that problems can be addressed in a timely manner.
  • Effectively uses desktop tools to enhance performance, e.g., order management system, email, Internet, call center software, etc.
  • Works toward mastering current skills and acquiring new skills through exposure to new clients or call types.






Company Overview


We are dedicated to providing you with excellent customer satisfaction through dependability and consistency. We have experienced personnel who will recruit, evaluate and orientate candidates to meet each client specific needs. Companies today are under pressure to increase productivity and reduce cost. We can provide you with the right employees to help with the fluctuating workloads and the skill set needed to be productive.

As we grow together we will continuously improve our performance because of our commitment to customer focus. We want to exceed your expectations and set the standards on excellence. We value integrity by basing our customer relations on trust. With trust we can build respect, with respect we can build teamwork, with teamwork comes success.

 Requirements 1 year call center, customer service or 1 year High End Retail



Job Requirements



  • High School degree or equivalent experience 
  • Previous experience working directly with customers, previous CSR experience
  • Must be able to read and write legibly
  • Possess excellent telephone skills, i.e., clear enunciation/pronunciation, and professional speaking voice 
  • Must also possess PC related skills - i.e., knowledge of keyboard, ability to work a mouse, familiarity with surfing the Internet and various software applications.
  • Must be able to successfully complete test(s) relative to required skills. 
  • Call Center experience a plus

Call Center - Customer Service - CSR - Retail - Agent

Job Requirements

Job Snapshot

Contact Name Andrea Widmeyer
Contact Phone 513-563-9675
Post Date 11/3/2015
Location West Chester, OH
Base Pay $10.00 - $10.50 /Hour
Employment Type Full-Time
Job Type Customer Service, Admin - Clerical, Entry Level
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Fashion - Apparel - Textile, Telecommunications, Retail
Required Travel Not Specified
Job ID Office Solutions
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