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Senior Services Technician

19 Applications Submitted for this Position

Job Description

Role: We are seeking a Sr. Services Technician for a 3-6 month temp to hire opportunity located in Reston VA. This position usually works independently with minimal supervision. There is no signing authority and the IT Manager verifies expenses and all invoices. The position reports to the IT Manager but may take direction from IT staff as required. This exciting and dynamic fulltime employment opportunity requires a strong blend of technical excellence and superior soft skills. The technician in this position requires moderate supervision; plans, evaluates and supports infrastructure. As an IT specialist provides resolution for advanced systems problems. Actively participates in global projects supporting the infrastructure implementation. Leads multi-location projects where requested by the Manager.

KEY RESPONSIBILITIES

Performs first and second level support activities, including but not limited to the following:

Telephone and in-person support to clients

Support training room facility

Receives and accommodates notebook requests according to Policy and procedures, tracks notebook distribution, allocation and timely returns from repair depot

Ability to perform advanced computer troubleshooting and machine rebuilds

Responsible for tracking and security of fixed assets; asset tagging, random and annual inventory, EMR (equipment master record) updates in database

Troubleshoot complex printer, server and network issues

Perform Account Representative Role meeting with Line of Business assistants and leaders. Gathers data and works towards resolution

Adheres to standard client’s EUS policies, escalates issues appropriately, and utilizes tools provided for issue tracking and change management

Leads multi-location projects, acts as a resource for other regional projects


Qualifications:

Must pass a drug and criminal background check before starting

Minimum Associates Degree, preferred Bachelors Degree.

Minimum of two years work experience.

Advanced knowledge of computers (PC and MAC)

Advanced knowledge of Servers, PBX, Networks

Advanced understanding of office software applications in a Windows environment (e.g. MS Word, Excel, PowerPoint)

Knowledge of computer security products

Effective, fast keyboarding skills

Ability to accept new challenges, develop skills/knowledge

Analytical, problem-solving, decision-making skills

Ability to escalate issues appropriately

Excellent communication skills - oral and written

Excellent interpersonal skills

Ability to organize workload, ability to multi-task and prioritize work effectively

Results oriented with ability to meet deadlines

Must have excellent communication and customer service skills.

Thank You,
Troy Hawkins | Smartsource Staffing | Sr. Technical Recruiter
[Click Here to Email Your Resumé] | 404-592-5134

Job Snapshot

Contact Name Jose Pavon
Contact Phone 0 Ext.-1
Post Date 7/3/2015
Location Reston, VA
Base Pay $32.00 /Hour
Employment Type Full-Time
Job Type Information Technology, Engineering
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11423-1
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