Leadership - leads individuals and groups toward identified outcomes, setting high performance
standards and delivering quality services.
Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or
evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or
communication as a guide to belief and action.
Building and Maintaining Strategic Working Relationships – develops collaborative relationships to
facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building,
negotiating and maintaining crucial relationships.
Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those
of the organization.
Effective Operational Decision Making - relating and comparing; securing relevant information and
identifying key issues; committing to an action after developing alternative courses of action that take
into consideration resources, constraints, and organizational values.
Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work
environment; able to adapt to change in environment and/or circumstances with a positive outlook; and
adjusting effectively to work within new work structures, processes, requirements, or cultures.
Initiative – independently takes prompt proactive steps towards problem resolution.
Managing conflict – dealing effectively with others in an antagonistic situation; using appropriate
interpersonal styles and methods to reduce tension or conflict between two or more people.
Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours
when necessary; operates with vigor, effectiveness, and determination over extended periods of time.
Stress tolerance – maintaining stable performance under pressure or opposition; handling stress in a
manner that is acceptable to others and the organization.
Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to
Communication - communicates clearly, proactively and concisely with all key stakeholders.
Customer orientation - establishes and maintains long-term customer relationships, building trust and
respect by consistently meeting and exceeding expectations.
Facilitation – ability to facilitate small to large groups of people at various organizational levels for
purposes of planning, problem solving, or strategy development.
Technical Skills – thorough knowledge of federal and state release of medical information regulations
and medical record keeping requirements.
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures
PC skills - demonstrates proficiency in Microsoft Office applications and others as required.
Project Management - assesses work activities and allocates resources appropriately.
Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the
knowledge/skill set of others to accomplish a task or solve a problem.
Work Independently – is self-supporting; not needing to rely on others to complete a job.
Undergraduate degree in Health Information Management or related business required. Bachelor’s
Equivalent work experience may substitute degree requirement.
Minimum 3 years HIM operations experience strongly preferred.
Minimum 1 year healthcare management experience (recent acute care hospital HIM management
CERTIFICATE/LICENSE - RHIA or RHIT required