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Midrange Collections - Collector - Payment Solutions Associate - Job

Job Description

Qualifications & Responsibilities

Our Midrange Collector Associates are self-motivated, reliable negotiation experts who care for our customers as well as our company.  They are responsible for contacting our customers who are between one and six months past due on their credit card accounts and securing payment arrangements.

 

As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on a file of delinquent accounts.  Payment arrangements are achieved through a combination of manual dialing, skip tracing, and automated dialer work.



These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current.  They are required to meet established goals including balances saved, pay-by-phones collected and call quality.  Associates are eligible to earn incentive based on excellent job performance.


  • Ability to work in a fast paced environment where changes to procedures are common
  • Previous collections and/or sales experience
  • Excellent verbal communication and negotiation skills
  • Ability to communicate in a respectful and assertive manner
  • Ability to multi-task and prioritize while speaking with customers
  • Proven decision making ability
  • Stable work history
  • Basic reading and math skills
  • Good organizational skills
  • Proficient in MS Windows/Outlook; ability to type 25 words per minute
  • Ability to input and interpret data
  • Call center experience preferred
  • *This is a call center position.  It is imperative that you be comfortable sitting for most of an 8 hours shift.

In addition, our associates must maintain adherence to the law and outstanding attendance at all times.



Schedule Requirements:

Full time 40 hour work week, 2 late nights per week required (one until 10 p.m. and one until 11 p.m.) AND 24 weekend hours per month required.




Job Requirements


Retail Pay Statement

Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).



Retail Conditions of Employment

All job offers are contingent upon successful completion of a background check.



Retail Services

As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.



About Alliance Data

Alliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.



Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, http://www.alliancedata.com/, or follow us on Twitter via @AllianceData.


Location: Columbus, OH, US
Job: Operations
Organization: Alliance Data - Retail
Schedule: Regular
Job Type: Full-time
Job Posting: 2014-02-20
Req ID: 0060182

Job Snapshot

Post Date 9/4/2014
Location Columbus, OH
Employment Type Full-Time
Job Type Customer Service, Finance, Accounting
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 0060182
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