Job Title: Senior Systems Engineer – Windows / Storage
Requisition Number: 10674
Location(s): US, Texas, Austin
Epicor…Our Mission: Be the leading provider of industry-specific business software that drives growth and profitability for our customers.
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.
Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.
With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.
This position is for a Senior Systems Administrator to join the Epicor Hosted Products team. This team is responsible for the support and operation of Epicor’s customer facing Software as a Service (SaaS) and custom hosting products. This position will be responsible for troubleshooting complex issues and making recommendations for improving the environment.
The environment consists primarily of Dell and HP hardware running Windows server versions 2003 through 2008R2 on VMware ESXi 5. IIS, Microsoft SQL and terminal services are prominent components of our SaaS offerings. Experience with EMC, 3Par, NetBackup, Symantec, server monitoring, StorageTek and Brocade products is a plus.
This position will also work with other sysadmin staff and product development teams to design and implement environments for new and existing customers. The engineer will be expected to implement large portions of these environments in coordination with the project management team and their own management chain.
• Create and update process documentation relevant to job tasks
• Perform tasks utilizing existing processes and established techniques.
• Monitor systems using monitoring tools, react to alarms, and troubleshoot issues.
• Create and update service tickets.
• Clearly articulate problems and symptoms when escalating issues to other teams.
• Perform various systems and network maintenance tasks.
• Implement approved hardware and software solutions into the managed environments to meet customer needs