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Customer Service

Job Description


LAST UPDATED: Jan 20, 2015

Customer Service/ Inside Sales Position In North Hollywood, CA To support sales goals through effective sales techniques and quality customer service by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Answer incoming sales calls via telephone, written inquiries and facsimile quests. Promote and effectively sell company products using established company sales techniques. Clarify and fulfill customer requests/needs by presenting various selections of products and services & providing pricing & information as requested. Understand & evaluate customer drawings for compatibility with Company capabilities. Understand and respond to customer delivery needs by interfacing with internal personnel. Monitor customer jobs (orders) & appropriately communicate with customers. Understand and support established sales policies and procedures to provide proper and effective treatment to customers. Relate new product ideas and product opportunities to management for evaluation. Emphasize saleable services of products to include quality and ability to meet customer specifications. Review, prepare & process all paperwork for orders to include sales contracts, prints, terms & conditions and any other related documentation. Ensure all documentation is prepared in a complete manner to correctly produce the product. Resolve customer concerns in an expeditious and tactful manner. Perform other related duties as assigned. Skills: Oral Communication Skills Written Communication Skills Interpersonal Communication Skills Customer Service Diplomacy Math Aptitude Organizational Skills Negotiations Professionalism Presentation Time Management. Education/Experience: High School Diploma or Equivalent

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(Salary Depends on Experience)

Job Requirements

Language Requirements: English

Job Snapshot

Post Date 1/20/2015
Location North Hollywood, CA
Base Pay $12.00 - $13.00 /Hour
Employment Type Full-Time
Job Type Admin - Clerical
Education High School
Experience 1 to 2 years
Manages Others No
Industry Manufacturing
Required Travel None
Job ID 109-206-1
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