Skip navigation
Apply on Company Website

Customer Service Representative

10 Applications Submitted for this Position

Job Description


LAST UPDATED: Aug 28, 2015

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities • Effectively manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Requirements • Proven customer support experience • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively * Skilled in accurate record keeping, MS Outlook, Word, and Excel, typing 45 WPM; 10-key by touch.



(Salary Depends on Experience)

Job Requirements

Language Requirements: English

Job Snapshot

Post Date 8/28/2015
Location Pacoima, CA
Base Pay $16.00 - $17.00 /Hour
Employment Type Full-Time
Job Type Admin - Clerical, Customer Service
Education High School
Experience Not Specified
Manages Others No
Industry Food
Required Travel None
Job ID 109-206-1
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.