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Account Coordinator

Job Description

LAST UPDATED: Dec 17, 2014

Responsible for coordinating customer accounts from time of inquiry through order delivery, as well as soliciting sales from existing and new customers. This includes assisting customers with any questions pertaining to new or existing sales orders; up-selling, cross-selling, add-on sales and pitching specials to generate additional sales from established customers; cold calls to prospective customers; accurately entering sales order information into the computer system; providing sales support; assisting with inventory management and intercompany product transfers; communicating with warehouse personneland other internal customers. Job Responsibilities: Assists customers via the telephone with all questions pertaining to pricing and availability, product information, order status, technical assistance with online entry and all other requests. Contacts existing and prospective customers in a professional manner to generate new sales based on company guidelines and to build/manage solid company relationships. Reviews, edits and accurately enters sales order information into Oracle System. Creates and maintains customer files. Contacts customers following sales to ensure ongoing customer satisfaction. Analyzes/researches customer account history and understands the customers’ needs and business models. Provides sales clerical support to outside sales staff as necessary. Communicates with warehouse personnel to notify of order shipments and to ensure orders are shipped properly. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed. Submits pricing/credit forms to appropriate departments for approval. Develops/assists with forecasting to help ensure acceptable fill rates for incoming orders. Researches/analyzes product inventory levels. Communicates unexpected increases or decreases in demand for products to the IMG and Purchasing Departments and Management. Reports/communicates account information to Management on a weekly basis. Continuous education of company products and industry trends. Light travel to customer sites and trade shows. Any other duties as required by management. Qualifications/Experience: Two years of customer service and/or internal sales and clerical experience at a minimum. High school graduate or equivalent, some college preferred. Experience in the tire industry a plus. Knowledge/Skills: Excellent communication skills, with an ability to defuse difficult call situations Excellent interpersonal skills Excellent organizational and documentation skills; Strong attentiveness-to-detail Strong desire/ability to learn Basic data-entry skills, must type 35 words per minute at a minimum Strong ability to multi-task and to work under pressure in a fast-paced environment Intermediate skills in Microsoft Excel, Word and Outlook

(Salary Depends on Experience)

Job Requirements

Language Requirements: English

Job Snapshot

Post Date 12/17/2014
Location Fontana, CA
Base Pay $17.00 /Hour
Employment Type Full-Time
Job Type Accounting, Retail
Education High School
Experience 1 to 2 years
Manages Others No
Industry Accounting - Finance
Required Travel None
Job ID 109-206-1
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