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Lead Solutions Architect, Contact Centers

Job Description

The Global Custom Solutions Contact Center Team is searching for a highly motivated Lead Solutions Architect to lead complex deals developing “End to End” Contact Center solutions for some of our client's, AT&T’s,largest customers.

As a member of the team, you will provide technical leadership and expertise to develop quality supportable solutions.   The candidate will serve as deal lead on multiple simultaneous deals, projects and/or applications.  The position also supplies high level solutions, alternatives, feasibility, and costs while working with other SME’s, vendors, sales teams, and customers. 

The candidate will document system requirements, validate high level designs to ensure accuracy and completeness against the business requirements, gather costs for pricing and provide deal specific language to customer contracts.  The candidate will also communicate the solution design to other support organizations, assist resolving design issues and manage cross team technical issues.

Job Requirements

Extensive experience with a history of experience dealing with large contact center customers, projects and technologies, globally. A Strong and detailed knowledge of Contact Center technology particularly in Genesys SIP Server, GVP, and other modules is needed. General Experience in AT&T Switched Network Service and Data Services

  • Excellent interpersonal, communication and organizational skills
  • Ability to prioritize projects and have the ability to handle multiple demands simultaneously
  • Requires flexibility
  • Ability to work with all levels of management
  • Ability to work independently with minimal instruction
  • Strong attention to detail
  • Solid work ethic
  • Must be able to work in a fast paced environment
  • Willing to work long hours when necessary; particularly supporting international projects and cutovers.
  • IP Networking
  • Session Initiation Protocol
  • Server Design
  • Computer Telephony Integration
  • WorkForce Mgmt./Schedule Adherence
  • InfoMart, Oracle/SQL Database,
  • Multimedia Applications (Chat, Email, SMS, Social Media Mining)
  • Call Recording
  • Use of Cisco Configurator tools
  • Visio/Powerpoint
  • Design
  • XML
  • Object Modeling
  • Data Modeling
  • Data Flow
  • UML
  • Object Oriented Programming


BA or BS Degree and 15 years experience in the Contact Center space with experience in opportunity development, design, and support. Experience with large global customers is needed.


Desired skills:

  • Application
  • Architecture
  • Database design/architecture
  • Testing methodologies
  • Requirements gathering/use cases
  • Technical writing/documentation
  • Full understanding of the global contact center environment

Job Snapshot

Post Date 12/20/2014
Location Los Angeles, CA
Employment Type Contractor
Job Type Engineering, Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Telecommunications
Required Travel Not Specified
Job ID SG-JB70S077WHRSC0QJ2DQ
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