The Global Custom Solutions Contact Center Team is searching for a highly motivated Lead Solutions Architect to lead complex deals developing “End to End” Contact Center solutions for some of our client's, AT&T’s,largest customers.
As a member of the team, you will provide technical leadership and expertise to develop quality supportable solutions. The candidate will serve as deal lead on multiple simultaneous deals, projects and/or applications. The position also supplies high level solutions, alternatives, feasibility, and costs while working with other SME’s, vendors, sales teams, and customers.
The candidate will document system requirements, validate high level designs to ensure accuracy and completeness against the business requirements, gather costs for pricing and provide deal specific language to customer contracts. The candidate will also communicate the solution design to other support organizations, assist resolving design issues and manage cross team technical issues.