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Desktop Support Technician

Job Description

SmartSource is looking for a Desktop Support Technician for a 3-6 month opportunity located in Buffalo, NY.

Job Type: Contract

Duration: 3 – 6 months

Location: Buffalo, NY 14210

Pay Rate: $20/hour

Role: We need someone who can do hands on as well as over the phone troubleshooting to external users. This is both hands and over the phone so if you want just hands in this is not the position for you. Hands on background required in a Windows based environment as well as hardware background in desktops and laptops. Any exposure to Crystal Reports, MS SQL Server or Programming, ASP .net, VB Script is just a plus. Remember only exposure with those skills as this is strictly a Desktop Support role.

Essential Duties and Responsibilities:

Assist with day-to-day user administration

Set up new users in Active Directory

Install new operating systems and software

Repair or replace computer, printer or network hardware

Analyze and patch all software and operating systems

Perform critical inventory of all IT equipment and systems

Deploy new application installations

Perform detailed documentation of processes.


Must be able to pass a drug and criminal background check

A+ Certification or MCSE Certification is a big plus

3+ years’ experience working in the IT Field

Solid background repairing desktops and laptops

Solid background providing software support in a Windows based environment

Any experience working Ticketing Systems such as Remedy system

EXPOSURE to Crystal Reports, MS SQL Server experience are a plus

EXPOSURE to Programming, ASP .net, VB Script are a plus

Must have excellent communications and customer services skills

To be considered, please send an updated Word resume to Amanda: [Click Here to Email Your Resumé]

Job Requirements


Job Snapshot

Contact Name Amanda Campos
Contact Phone 0 Ext.-1
Post Date 12/1/2014
Location Buffalo, NY
Employment Type Contractor
Job Type Information Technology, Customer Service
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11534-1
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