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(12) Symantec Help Desk Technicians

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Job Description

Role: We are in need 12 Help Desk Technicians that have specific hands on and over the phone troubleshooting background with Symantec Anti-Virus software. It’s a 2-3 month opportunity located in Tampa FL with two available shifts. 7AM-4PM or 3PM-Midnight. There is a large project working with 15,000 users globally. The main issue would be a password not working for example so the people coming in must come in and walk people through step by step on issues over the phone. If you do not want to do over the phone then this is not the job to apply too. Person chosen must have this specific background documented in their resumes and have EXCELLENT COMMUNICATION SKILLS

Qualifications:

- Must pass a drug and criminal background check before starting

- Looking for 2-3 years professional experience

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Must be have excellent written and verbal skills, positive attitude


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Must have experience working on some type of ticketing system like Remedy or Heat


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2-3 yearsHelp Desk experience with specific Symantec background


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Must have a background Coordination, scheduling and some customer service


- Solid background providing troubleshooting support on Desktops and Laptops

- Out of the box thinker.

- Must have a cell phone.

- Good communication skills and Responsible/Diligent work ethic

- Must have excellent customer service background.

Thank You,
Troy Hawkins | Smartsource Staffing | Sr. Technical Recruiter
[Click Here to Email Your Resumé] | 404-592-5134

Job Requirements

 

Job Snapshot

Contact Name Troy Hawkins
Contact Phone 0 Ext.-1
Post Date 3/1/2015
Location Tampa, FL
Base Pay $23.00 - $25.00 /Hour
Employment Type Contractor
Job Type Information Technology, Customer Service
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11219-4
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