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(2) Senior Support Technicians

14 Applications Submitted for this Position

Job Description

SmartSource is seeking 2 Senior Support Technicians for a 3+ month contract opportunity in St. Louis, MO.

Job Type: Contract

Duration: 3+ months

Location: St. Louis, MO

Start Date: 6/8/15

Role: We are seeking a (2) Senior Support Technicians for a 3 Months+ with our customer in St. Louis MO. CompTIA A+ is a MUST as term of employment. The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal teammates, as well as clients on site. The Senior Support Technician will perform some Server work in an Server 2008/2013 environment.


- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Performs necessary hardware and peripheral repairs.

- This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.

- Installs and tests system hardware at customer site.

- This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.

- Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract.

- This includes completion of required client and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to policies and procedures.

- Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.

- Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.

- Understand current depot programs such as Hot Swap; participate as needed.

- Resolve software configuration problems and diagnose hardware problems at the workstation level.

- Supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.

- Supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

- Supports a mixed PC and Apple environment

- Other duties as assigned.


- Must pass a drug and criminal background check before starting

- Education and/or Experience: Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. LANs, WANs, Personal Computers, messaging and server software applications experience required. Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.

- Ability to automate tasks using basic scripting techniques required. Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required. Must be able to work with both ends of basic level testing as well as high level testing and documentation.

- Hardware/peripherals

- Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Virus scan software, SMS.

- Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.

- Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba, Apple).

- CompTIA A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

- Apple hardware qualification and Support Professional certification is a plus (ACSP, ACMT)

- Lenovo hardware qualification is a plus


- High level of technical proficiency in microcomputer product areas a must.

- Familiarity with large account environments and protocol required. Working knowledge in major desktop operating systems (Windows XP, Windows 7, Windows 8 and Apple OS X).

- Comfort and familiarity with to take units apart and re-assemble required.

- Must have some experience with Windows Server.

- Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies. Ability to enter data into systems accurately required. Must have the ability to multitask with strong organization and time management skills.

- Must be able to respond effectively to inquiries or complaints within a timely fashion

- Must have excellent customer service background.

To be considered, please send an updated Word resume to Amanda: [Click Here to Email Your Resumé]

Job Requirements


Job Snapshot

Contact Name Amanda Campos
Contact Phone 0 Ext.-1
Post Date 5/1/2015
Location Saint Louis, MO
Employment Type Contractor
Job Type Information Technology, Customer Service
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11219-4
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