Skip navigation
Apply Now

6654 Customer Service: Redmond, WA

27 Applications Submitted for this Position

Job Description


Thank you for looking at my job, I'm Pat Martin.
If you have questions or would like more info, click here to send me a Direct Message.


POSITION: 6654 Customer Service: Redmond, WA

NUMBER OF OPENINGS: 1

LOCATION: Redmond, WA 98052

JOB TYPE: One year renewable contract

HOURS: 8-5

COMPENSATION: Up to $14.00 per hour

ESTIMATED START DATE: September 2015

SmartSource has a one year renewable contract opportunity for a Customer Service representative to support a Managed Print Services contract in Redmond, WA. Responsibilities to include toner and consumable support for on-site devices in support of a customer in the Seattle area.

JOB SUMMARY:

Daily monitoring of the consumable levels for the printing devices on the campus and in locations US and CN. Provide updates and reporting pertaining to the consumable status. Track shipping and delivery of consumables as well as keeping track of on-hand inventory at campus location. Replacing consumables for the printing devices at the campus location as well as scheduled cleaning of printing devices.

ROLE & RESPONSIBILITIES:
General responsibilities include but not limited to:
• Handle incoming customer calls pertaining to consumables
• Gather information about the customer’s problem
• Create a ticket for all customer inquiries
• Perform troubleshooting and problem resolution on consumable issues
• Communicate resolution to customer
• Perform problem resolution follow-up
• Escalate or transfer a problem to the next level when necessary
• Document and communicate steps taken in troubleshooting process
• Provide accurate information and documentation in the ticket
• Close all tickets when problem resolved satisfactorily
• Order tracking and shipping
• Inventory record keeping and re-stocking
• Shipping and receiving
• Provide outstanding support by meeting customer’s needs in a courteous and timely manner

EXPERIENCE AND BACKGROUND:
Candidates will possess a high school diploma or equivalent. Excellent customer service focus and outstanding communication skills are essential. Experience in customer service with Corporate Campus environment a plus.

PERSONAL CHARACTERISTICS:
• Individual must posse’s business maturity, in appearance, focus, poise and alertness.
• Self-motivated and comfortable working as a part of a dedicated team.
• Outgoing and well organized individual.
• Ability to perform in a multi-tasking environment.
• Able to work effectively and cooperatively with customers, remote team members and managers.

EDUCATION & TRAINING:
• Computer proficiency MS Suite (WORD, Excel) desired.
• Experience with portal applications via web services desired

ORGANIZATIONAL RELATIONSHIPS:
Reports to the Customer Operations Manager (COM)

•Criminal background check and drug screen are required for this position.

Interested and qualified candidates should send an updated resume with salary requirements to: [Click Here to Email Your Resumé]

Job Snapshot

Contact Name Patricia Martin
Contact Phone 0 Ext.-1
Post Date 8/3/2015
Location Redmond, WA
Base Pay $12.00 - $14.00 /Hour
Employment Type Full-Time
Education None
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 11401-1
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.