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Data Entry/Customer Service Rep
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Job Description

We are seeking a Customer Service Rep for a very important client. Strong Data entry skills

Essential duties and responsibilities include the following.

ORDER PROCESSING

  • Takes and processes on-line phone orders.  Insures accuracy of input and completeness of data. Understands the products sufficient to facilitate customer questions and accurate order processing.

  • Processes change order requests.  Understands impact of change orders to business system and related departments. 

  • Expedites orders as a result of customer inquiries. Ascertains reasons for non-shipment (or late shipment).  Insures resolution of shipment problems. 

  • Understands the products, their part numbers, features/functions and packaging configuration sufficient to facilitate customer questions and accurate order processing.

  • Enters hard copy orders in the system as required.

RETURN PROCESSING

  • Responds to customer requests to return product.  Evaluates reasons for return and processes return authorization in accordance with related procedures and work instructions.

  • Evaluates and recommends alternatives to return; including no charge replacement or credit-only with no return required.  Understands the fiscal impact of returned products and seeks to minimize costs related to returns.

Job Requirements

The ideal candidate must demonstrates a personal commitment to providing exceptional service. Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

 

Education and/or Experience: 

Bachelor's degree (B.S./B.A.) plus 3 years related experience AND/OR equivalent combination of education and experience

Job Snapshot

Employment Type Contractor
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID lsATR103093
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Data Entry/Customer Service Rep


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