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HR Service Center Analyst
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Job Description


We are seeking an HR Service Analyst to handle a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources. The ideal candidate will conduct research’s and applications of critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures.

 

Will be servicing company employees making decisions about benefits - Making changes to benefit plans and documenting them. Employees are expecting to call the experts so active listening is key. One resources will be available to obtain information to answer questions.

 

Duties:

Respond to moderate to complex benefit inquiries while providing excellent customer service. Exert cogent written and verbal communication. Meet or exceed call quality and call performance metrics. Seek to provide first call resolution by conducting essential research and analysis. Review employee data utilizing Windows-based HRIS systems and other web based tools to respond to employee inquiries and concisely document results. Maintain knowledge of company practices, policies, and procedures

Job Requirements


Qualifications:
- High school diploma or equivalent required. Advanced reading skills and basic math skills required.
- Demonstrated experience navigating Windows-based computers
- Must be able to work in a Labor / Management Partnership environment.

 

Preferred Qualifications:
- A general knowledge in one or more of the following areas- payroll, health and welfare benefits, worker’s compensation, leaves of absences and/or general HR.
- 1-2 years call center HIGHLY PREFERRED or customer service experience.
- Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint
- Experience with PeopleSoft systems
- Handle repetitive calls


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Job Snapshot

Employment Type Contractor
Job Type Admin - Clerical
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services, Other Great Industries
Required Travel Not Specified
Job ID lsATR107327
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HR Service Center Analyst


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