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Customer Service Rep
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Job Description

We are seeking a Customer Service Rep for a very important client.

A. CALL PROCESSING

1. Ensures high level of service for customer service through uniform response to callers. Answers phone in a manner consistent with Company standards. Handles inquiries in one call; eliminating call-backs whenever possible. Provides accurate and timely responses to inquiries.

B. ORDER PROCESSING

Takes and processes on-line phone orders. Ensures accuracy of input and completeness of data. . Processes change order requests.  Expedites orders as a result of customer inquiries. Ascertains reasons for non-shipment (or late shipment). Insures resolution of shipment problems.  

C. RETURN PROCESSING

Responds to customer requests to return product. Evaluates reasons for return and processes return authorization in accordance with related procedures and work instructions.  Evaluates and recommends alternatives to return; including no charge replacement or credit-only with no return required. D. INSIDE SALES

Supports Company inside sales initiative through active solicitation of business opportunities through cross-selling and up-selling. Follows up on potential sales leads; refers leads to field sales personnel, when appropriate.

E. ADMINISTRATIVE

Prepares any required correspondence to customers in a professional and appropriate manner. Records customer feedback, in the form of complaints, compliments and requests, in the appropriate database.

Job Requirements

Customer Service – Demonstrates a personal commitment to providing exceptional service; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;.

Technical Skills – Demonstrates technical competency with company products and services;

Oral & Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Education and/or Experience: 

Bachelor's degree (B.S./B.A.) plus 3 years related experience and/or equivalent combination of education and experience

Job Snapshot

Employment Type Contractor
Job Type Customer Service
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others No
Industry Other Great Industries
Required Travel Not Specified
Job ID laATR99936
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Customer Service Rep


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