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Customer Service Representative

Job Description

We are seeking a highly motivated Customer Service Representative to join our Hemet, CA office!

Under moderate supervision, the Customer Service Representative will service incoming and/or outgoing calls from/to clients, vendors, agents and brokers.  The CSR serves as the primary support contact for all Risk Compliance Solutions customers, responsible for ensuring all customer issues are addressed. 


Typical job responsibilities


  • Demonstrates/applies comprehension of insurance policies, cancellations, reinstatements, endorsements, reports, Risk Compliance Solutions website, and all insurance related documents
  • Monitor and review account for accuracy (logo’s, formatted correctly, printing at correct intervals, all notices types are printing, etc.) Identify and report systems issues and client related problems
  • Identify and report systems issues and client related problems



Job Requirements


  • High school degree
  • Strong customer service skills
  • Excellent written and oral communication skills
  • Insurance knowledge and experience preferred
  • Ability to work well under pressure




Job Snapshot

Employment Type Full-Time
Education High School
Experience 2 to 5 years
Manages Others Not Specified
Industry Insurance, Computer Software
Required Travel Not Specified
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Customer Service Representative

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