Sign in
CareerBuilder Menu Search Search
Sr. Program Manager - Avaya Implementations (PMP)

Job Description





  • Current PMI certification
  • Total command of PMI methodology. Masterful written and verbal communication skills – ability to articulate project/program status, risks, issues/actions and customer dependencies with VP or Cxx level on the customer side
  • Business acumen
  • Knowledge of telecommunications technologies and the Avaya solution portfolio.


This position represents the single point of contact, responsibility and accountability for implementation of large, complex, converged communications solutions for customers. Solution implementations managed by the Program Manager typically encompass integration of multiple vendors, products and applications, within a converged voice, video and data environment, across multiple locations, domestic and worldwide. The Program Manager represents CLIENT as a strategic communications and integration partner for CLIENT’S customers.


The Program Manager will typically be assigned to support CLIENT’S largest, most strategic customers either in a direct sales model or via certified business partners. In general, the position is responsible for ensuring customer needs are satisfied through providing specific deliverables. Oversees the overall program/project plan, budget, schedule, Project Management Office (PMO) and staffing requirements. Ensures the quality of activities and deliverables of CLIENT associates, business partner, customer and third-party vendors.


The job may oversee technical development and is instrumental in the overall planning and selling of related support services. Often works with management consultants or client principals in the latter stages of strategic planning and design efforts to ensure solution quality and facilitate an orderly hand-off to the services delivery team. Also oversees the handoff to Global Support Services (maintenance) upon project completion.


The scope of programs managed is typically sufficient to impact the customer's market position and long-term business strategy. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems. Typically requires 7 - 10 years experience and a Bachelor's degree or equivalent experience.


Essential Functions (Responsibilities/Accountabilities):

  • On an ongoing basis, partners with CLIENT account team and client to identify strategic growth opportunities via an understanding of how the application of products, services and maintenance support can facilitate the achievement of the client’s business objectives.
  • Identifies, assembles, and manages the program/project team. This typically consists of a hierarchy of multiple project managers and technical delivery consultants supporting the various elements of complex solution integration projects, including the overall responsibility for management of the PMO environment.
  • Ensures compliance with the contract.
  • Responsible for closing projects based on committed dates and delivering project revenue. This includes accurate forecasting of all program/project revenue on a weekly basis.
  • Validates Quality Assurance of the proposed solution prior to initiation of delivery activities.
  • Establishes, tracks and oversees overall program timelines and budget.
  • Schedules, chairs, and provides agendas and minutes for all program/project team meetings, as well as periodic executive stakeholder reviews. Executes program/project initiation and kickoff process
  • Develops and executes comprehensive Project Plans consisting of the following components:


  1. Implementation Plan
  2. Change Management Plan
  3. Quality Assurance Plan
  4. Risk Analysis & Contingency Plans
  5. Escalation Plan
  6. Training Plan
  7. Communication Plan
  8. Solution Test Plan(s)
  9. Cutover Plan
  10. Project Acceptance Agreement/Plan
  11. Manages Risk and on-going Quality Assurance
  12. Manages escalations
  13. Follows the established Program/Project Management Methodology, and provides input to continually improve processes.

Job Requirements

Education / Experience:

  • Bachelors degree or equivalent work related experience
  • Seven to 10 years in large/complex Project or Program Management support in the telecommunications, messaging, computer or networking industries and/or related technology segments.
  • Demonstrated experience in managing large, complex programs/projects, including financial responsibilities.
  • Demonstrated experience in leading cross-functional teams of technical professionals in a highly matrixed environment.


Knowledge, Skills and Abilities:

  • Knowledge of established, industry standard project management methodologies (PMI, ITIL). Ability to apply the Project Management Body of Knowledge (PMBOK) as the foundation for professional project management structure, process, disciplines, tools and deliverables in support of implementing strategic customer programs/projects.
  • Proven leadership abilities, including ability to communicate with C-level executives.
  • Ability to establish and maintain strong professional relationships with customers, business partners and associates.
  • Strong written and verbal business communications skills, including large-group presentations.
  • Expert-level skills in MS Project and MS Excel.
  • Understanding of general accounting principles and management of project financials.



  • Project Management Professional (PMP) certification from PMI.

Preferred Qualifications:

  • Experience in the telecommunications industry or related technology fields.
  • Experience with Avaya and/or Nortel products and services
  • Converged/Integrated networking certification (equivalent to Avaya Certified Associate and/or Avaya Certified Specialist) is preferred
  • Skilled in use of advanced functionality of PowerPoint, Word and Visio.


Job Snapshot

Employment Type Contractor
Job Type Consultant, Information Technology, Telecommunications
Education 4 Year Degree
Experience At least 7 year(s)
Manages Others No
Industry Consulting, Telecommunications
Required Travel Up to 50%
Job ID MM - AVA - ProgMgr
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using you are agreeing to comply with and be subject to the Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Sr. Program Manager - Avaya Implementations (PMP)

Enter notes about this job: