*** Familiar with imaging, Desktop Support experience,
requires travel locally (expenses for mileage, can support and understand Dell
or Dell Shop (must have experience), basic understanding of troubleshooting,
configuring, active directory, profile managing, etc.***
-Potential for going longer term
-Ultimately they will need a full time position so if the person is the right
fit the opportunity is there
Summary: Supports end-user operating systems, enterprise business applications,
and miscellaneous software applications. Supports end-user computing platforms,
mobile devices, printing and miscellaneous hardware. Researches and
troubleshoots end-user issues and provides documented solutions to those
issues. Serves as a primary technical contact for a respective business site
and acts as the IT liaison to other departments (or vendors). Responds promptly
to alerts and end-user issues, is courteous and knowledgeable, and adheres to
departmental standards. Provides desk side and remote technical assistance
during and beyond regular business hours. May travel to other business sites to
provide additional support or to attend training sessions.
to Help Desk tickets, telephone calls, e-mail, and personnel requests for
and resolves basic issues.
to answer all questions (e.g., common problems and general how to). Consults
with higher level technical support to determine resolution, or transfers
unresolved issues to Level 2, Level 3, or a Subject Matter Expert (SME).
updates, and resolves all issues within the current issue tracking
and resolves technical issues and/or researches and recommends effective
a timely resolution and/or escalates non-resolvable issues to
configures, and supports desktops, laptops, virtual workstations, mobile
phones, and miscellaneous devices.
configures, and supports operating systems, enterprise business applications,
and miscellaneous software applications.
configures, and supports copiers, fax machines, printers, scanners and
miscellaneous peripheral hardware.
configures, and supports network connectivity to conference rooms and
miscellaneous audio/visual equipment.
as the IT liaison to consultants, state and county staff, vendors, volunteers,
and other health care professionals.
in the management of asset inventory, hardware lease agreements, service
contracts, and vendor support agreements.
desk side and remote technical assistance to end users.
desk side and remote technical assistance to end users beyond regular business
hours during an emergency or in support of special business projects and initiatives.
to other business sites to provide additional support or to attend training
to departmental standards and ensures appropriate use of information systems.
and enforces policies and procedures.
patient confidentiality, complies with the Health Insurance Portability
and Accountability Act (HIPAA), and secures all operational data.