The key is printer installation and configuration experience....
end-user operating systems, enterprise business applications, and miscellaneous
software applications. Supports end-user computing platforms, mobile devices,
printing and miscellaneous hardware. Researches and troubleshoots end-user
issues and provides documented solutions to those issues. Serves as a primary
technical contact for a respective business site and acts as the IT liaison to
other departments (or vendors). Responds promptly to alerts and end-user
issues, is courteous and knowledgeable, and adheres to departmental standards.
Provides desk side and remote technical assistance during and beyond regular
business hours. May travel to other business sites to provide additional
support or to attend training sessions.
to Help Desk tickets, telephone calls, e-mail, and personnel requests for
and resolves basic issues.
to answer all questions (e.g., common problems and general how to).
with higher level technical support to determine resolution, or transfers
unresolved issues to Level 2, Level 3, or a Subject Matter Expert (SME).
updates, and resolves all issues within the current issue tracking system.
and resolves technical issues and/or researches and recommends effective
a timely resolution and/or escalates non-resolvable issues to higher-level
configures, and supports desktops, laptops, virtual workstations, mobile
phones, and miscellaneous devices.
configures, and supports operating systems, enterprise business applications,
and miscellaneous software applications.
configures, and supports copiers, fax machines, printers, scanners and
miscellaneous peripheral hardware.
configures, and supports network connectivity to conference rooms and
miscellaneous audio/visual equipment.
as the IT liaison to consultants, state and county staff, vendors, volunteers,
and other health care professionals.
in the management of asset inventory, hardware lease agreements, service
contracts, and vendor support agreements.
desk side and remote technical assistance to end users.
desk side and remote technical assistance to end users beyond regular business
hours during an emergency or in support of special business projects and
to other business sites to provide additional support or to attend training
to departmental standards and ensures appropriate use of information systems.
and enforces policies and procedures.
patient confidentiality, complies with the Health Insurance Portability and
Accountability Act (HIPAA), and secures all operational data.