Position Functions/Area of Responsibility: Work within Support/IT Department with users throughout the 7X24X365 enterprise. Networking, SQL Management Studio, Unix, LAN/WAN, and Virtual Machining. Work and confer with other technicians with some latitude for un-reviewed action where there may be more than one solution and where guidelines may need interpretation. Requires problem solving and initiation of defined job activities. Applies a variety of skills, knowledge and experience to expeditiously resolve tier 1 and occasionally tier 2 issues. Escalates difficult tier 2 and all tier 3 issues to other appropriate team.
Provide help desk support to 350+ local and remote users. Assist end user via telephone, email and in person with a wide range of questions, requests relating to desktop PC software, hardware, smart phones, ipads and peripherals.
Document all work performed on a timely basis, clearly and completely.
Achieve and maintain exceptional customer service ratings
Manage all aspects of company websites
Initiate and maintain web-based corporate relationships
Web-based marketing opportunities
Serve as company primary contact with web hosting and programming companies
Coordinate software integration and templates
Stay abreast of technology/software changes, advancements and upgrades affecting templates, program, websites
Direct and continuous contact with end users of product, co-workers, management. Must have the ability to interact at any time with end users, other employees in a pleasant, professional manner and maintain good working relationship with others and all departments of companies.
Source - Centre Daily Times