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Customer Relationship Specialist

Job Description

Summary We are seeking an individual to manage and build key relationships with existing customers. This person will be responsible for making a wide variety of outgoing calls to existing and potential customers, with the goal of growing sales, soliciting market feedback, establishing new business, and communicating about new product programs and marketing initiatives. The right candidate will be outgoing, personable and good at building relationships over the phone. ESSENTIAL DUTIES AND RESPONSIBILITIES: Project a warm and friendly tone over the phone Make outgoing calls to existing Feetures! customers with the goal of increasing sales using call lists that are established on a weekly basis by sales management. Make outgoing calls as a follow up to customer visits by sales management. Make outgoing calls to customers following major trade shows, expos, retailer conferences, etc. Make follow up calls to new Feetures! accounts to determine how the brand is performing. Make outgoing calls to potential accounts from leads provided by sales management. Develop leads for potential new accounts, and make outgoing calls to these customers to try and establish new business. Make outgoing calls during booking periods to solicit booking orders. Make outgoing calls to gather market intelligence on our own products, and the competitive landscape. Develop daily summary reports of outgoing calls and sales generated. Travel periodically to work trade shows and events Desired Skills and Experience - Outgoing personality and strong interpersonal skills - Ability to build relationships over the phone - Ability to identify and resolve problems and work with management to develop solutions - Ability to gather and analyze information and provide feedback to management and clients. - Self-motivated and comfortable working both independently and as part of a team - Ability to prioritize and plan work activities for effective time management. - Strong organizational skills and ability to network professionally - 2-4 year degree preferred - Sales or customer service experience is a plus! Our Company At Feetures! we believe in a healthy, active lifestyle. Our mission is to support runners and other athletes in their pursuit of healthy, active lifestyles. We are focused on offering products that are designed to help athletes achieve their personal best. We are a family run company that prides itself on superior customer service and operates based on a set of six non negotiable core values which are Quality, Accountability, Simplicity, Adaptability, Sustainability, and Innovation. We want people that join our team to share these values. Our Culture We believe it's important to create an enjoyable work environment that allows employees to work both independently and collaboratively to accomplish our overall goal. Senior management welcomes open communication and fosters an environment where ideas are shared freely. We offer competitive salary and benefits including 401k matching and we recognize top performers.

Source - Charlotte Observer

Job Requirements

Please refer to the Job Description to view the requirements for this job

Job Snapshot

Other Pay 0
Employment Type Full-Time
Job Type Customer Service
Education 4 Year Degree
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Consumer Products
Required Travel Not Specified
Job ID 189F8A12160661B6B9KYp1081ED1
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Customer Relationship Specialist

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