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Job Description


Position Summary:

Seek and develop relationship for new business sources both internally and externally.  Interview customers to collect and analyze customer financial information.  Advise customers on the risks and benefits of various mortgage products and help select the appropriate loan program within UAMC roadmap timelines.

Primary Duties and Responsibilities:

  • Make sales calls and develop relationships within the community to generate business for the company.
  • Interview customer and secure a complete loan application within five days of the purchase agreement.
  • Review leads daily and contact borrowers via telephone and email in an attempt to obtain their loan application.  Utilize Mortgage Returns system for prospecting.
  • Originate and prepare new loans in accordance with the “Loan Officer " agreement, signed at the time of employment, to ensure all loans meet the guidelines of the Products and Policies manual for upfront submission.
  • Advise and recommend to the customer regarding the various mortgage loan products based on the customer’s individual needs.
  • Recommend to customers the appropriate mortgage loan product to best fit the customer’s financial and individual needs.
  • Achieve loan decision within five days of loan application.
  • Achieve Conditional Loan Approval I status within thirty days of application date.
  • Review interest rates as needed and lock all loans with the borrowers in accordance with the Secondary Marketing Pricing and Rate Lock Policies and Procedures manual, at least fifteen days prior to closing.
  • Participate in builder and realtor functions, status meetings, phase releases, phone banks, special events, etc., to develop and maintain relationships and customer service.
  • Be accessible to the buyers and associates and return calls in the same day. 
  • Build rapport with and maintain open lines of communication with borrowers, builders, realtors and processors and provide outstanding customer service.
  • Solicit new business from home builders and realtors. 
  • Provide assistance to New Home Consultants on pre-qualifications of customers; provide status of loans as required.
  • Maintain reports and notes within origination computer system to ensure complete exchange of information regarding loan application, loan status, conversations with customers, underwriting, lock in information, monthly projected closings, incentive and expense reports.
  • Participate in weekly “Pipeline" meetings with processor(s) or phone calls as required with full working knowledge of each file.  Assist loan processing and closing departments to facilitate accurate and expeditious processing and closing of loans.
  • Travel to communities to meet with borrowers and obtain loan applications as necessary.
  • Meet or exceed closed loan capture rate and spot loan objectives for the division as determined by the Division Manager and based on annual business plan.
  • Provide cash to closing information to NHC’s for Spotlight homes on a weekly basis.

Job Requirements



Regular interaction with Home Building Division, Sales Associates, prospective-home buyers and lender representatives.  Also dealing with Home Building Division management as well as Mortgage Division staff.


Physical Requirements:

Requires the ability to operate a personal computer, typewriter, calculator, fax machine, copier, climb stairs, bend, stoop, reach, lift, and move and carry materials and supplies weighing 20 pounds or less.  Finger dexterity is required to operate a computer keyboard and calculator.


Additional Requirements:

◙                  Possess positive and professional attitude and represent company in a positive manner

◙                  Provide outstanding customer service, work well under pressure and be a team player

◙                  Possess excellent organization and analytical skills

◙                  Possess excellent oral and written communication skills

◙                  Interact well with co-workers

◙                  Understand and follow posted work rules and procedures

◙                  Accept constructive criticism

◙                  Work weekends and evenings as needed


This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associate.


FLSA STATUS:     Non - Exempt

We have an excellent benefits program:


and so much more.

Job Snapshot

Contact Name Greg Donohue
Post Date 7/7/2014
Location Morrisville, NC
Employment Type Full-Time
Job Type Accounting, Finance
Education Not Specified
Experience At least 1 year(s)
Manages Others Not Specified
Industry Mortgage
Required Travel Not Specified
Job ID UAMC 3735
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