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Client Service Specialist/ Leasing Agent

Job Description

SUMMARY

 

Performs clerical work of routine difficulty involving the taking of initial applications for housing, rent collection and continued occupancy for public housing developments, and re-certification of other assisted housing tenants. 

 

ESSENTIAL JOB FUNCTIONS

Essential functions require presence in the workplace on a regular basis: in order to accomplish this, regular attendance MUST be maintained.

 

  • Conduct screening, intake and move in of applicants as per the Admissions and Continued Occupancy Policy.
  • Collect and deposit monies due to the assigned property/properties. Ensure rent payments and other charges are inputted into the computer in a timely manner, maintain records of collections, prepare reports. Maintain and Monitor delinquent rent roll.
  • Completes and tracks annual re-certifications on residents at the assigned developments as directed by Property Manager. To include entering accurate data into SAHA’s MLS software and generate reports both statistical and narrative to assigned property manager or other management.
  • Completes interviewing and change of income for residents at the assigned developments as directed by Community Manager.
  • Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
  • Prepare and Process recommendation for lease terminations.
  • Conduct move-in, move-out and housekeeping inspections of units as assigned by Property Manager.
  • Complete move out of residents as per the Admissions and Continued Occupancy Policy, to include settling of accounts and bad debt collections.
  • Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
  • Other duties as assigned.

 

Job Requirements

MINIMUM REQUIREMENTS

  • High School GED required.
  • One (1) year of experience in property leasing.
  • Texas Class “C" driver’s license at the time of placement
  • Successful completion of a criminal history background check, education and work history verification and drug screening test.

 

PREFERRED REQUIREMENTS

  •  Associates Degree (A.A.) or equivalent from two-year College or technical school preferred.

QUALIFICATION PROCEDURES

Applications will be reviewed for relevant experience, education, and training. Applications must be detailed and complete for proper evaluation. The best-qualified applicants may be required to complete further testing, which may consist of any combination of written, oral, or performance examinations.  

KNOWLEDGE, SKILLS, AND ABILITIES

  • HUD rules and regulations, and SHA policies and procedures of low-income housing programs.
  • Interviewing skills and techniques.
  • Customer service principles and practices.
  • Interpersonal skills using tact, diplomacy, patience, and courtesy in person, and by telephone.
  • Leadership skills, problem solving and decision making.
  • Conflict management.
  • PC skills using MS Word, Excel, Outlook, and MLS software.
  • Statistical report writing techniques.
  • Safety and health practices.
  • Audit principles and practices.
  • Accounting principles.
  • Establish and maintain cooperative and effective working relationships with others.
  • Deal with difficult, irate, hostile people, and mediate conflicts.
  • Work with a diverse population.
  • Plan and organize work. Meet schedules and time lines.
  • Communicate effectively both verbally and in writing.
  • Operate a computer, and other office equipment as assigned.
  • Perform data entry with efficiency and accuracy.
  • Prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and vocabulary.
  • Plan, schedule and perform a variety of responsible and administrative duties in assigned function.
  • Perform mathematical calculations.
  • Read, interpret, apply and explain rules, regulations, policies, and procedures
  • Work respectfully and courteously with staff, residents and the general public.

Job Snapshot

Contact Phone 210-308-9911
Post Date 3/21/2014
Location San Antonio, TX
Base Pay $13.00 /Hour
Employment Type Full-Time
Job Type Real Estate
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Real Estate - Property Mgt
Required Travel Not Specified
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