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Work at Home – Seasonal Customer Service for 1-800 Flowers


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Job Description

Holidays are a great time to deliver smiles to our friends and family, and what better way than sending fresh flowers, plants, and gift baskets!


1-800-Flowers has entrusted Sutherland CloudSource to manage the Work at Home program. We are committed to providing the highest level of service to customers of this outstanding company.


*This position is only available in the United States (48 contiguous).*




•Provide customers with exceptional quality service by following the approved processes

•Assist customers regarding products and gifts including sales and service options

•Process orders using the internal computer applications

•Verify and validate all information provided by the customer prior to submission

•Communicate effectively with customers and act as an advocate on customers behalf to uphold the company’s Product Guarantee Policy

•Accurately document all actions taken when working within a customer account

•Accurately process order cancellations and adjustments to order totals

•Consistently achieve key performance indicators (KPI) and performance standards as defined by management

•Adhere to coaching and development opportunities provided by managers


Job Requirements

Successful candidates will meet the following qualifications:


•18 years of age or older

•High School diploma or GED

•Highly PC literate with a reliable high-speed Internet connection

•Ability to type 35 words per minute

•Prior call center experience strongly preferred

•Strong written and verbal communication skills; fundamental math skills

•Strong sales skills

•Motivation and dependability


Join Us Today If…


You are a forward-thinker – working smart, dreaming big, and striving to improve

You are flexible – constantly seeking the chance to develop and grow

You are genuine – building relationships and cherishing opportunities to connect

You are proactive – never missing a beat

You are a team player – meshing with and contributing to a group moving toward a singular goal

You are Sutherland strong!


Application Process:


You will be sent an email with a link for an online assessment which provides a realistic preview of the types of calls you can expect, interactive problem solving examples, and a system check to make sure your PC and Internet Service Provider meet our requirements. Upon successful completion of the assessment, you will be invited to complete a virtual interview which allows you to record your interview answers at your convenience – no more playing phone tag with a recruiter!

PC/Broadband Requirements


Minimum Home Office Requirements:


    • o 2.0 Ghz Dual Core or better processor
    • o 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)
    • o 10 GB available hard drive space
    • o Sound card
    • o Windows 7, including Windows 8 and 8.1
      (Note: some employment opportunities are available for consultants with only Windows Vista installed)
    • o USB
    • o Dual ear (designed to minimize audio interference from outside sources)
    • o Noise cancelling microphone
    • o Minimum Internet speeds of 1 Mbps upload and 3 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools. When you connect to the Internet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users at in your household, the speed of the Websites you or others in your household are accessing, network or Internet congestion outside of your household, and other factors. Stated speeds and uninterrupted use of Internet service are typically not guaranteed by Internet access providers. During peak hours, actual upload and download speeds will likely be lower than speeds promised to you in "as fast as" packages offered to you by your provider. Therefore, Sutherland Global Services cannot predict with certainty that the results from a speed test will, in fact, support the outstanding call quality or interactive speeds requirements our consultants need. Generally speaking, the faster the upload and download speed of your Internet connection, the better.

Job Snapshot

Contact Name Recruiting
Post Date 3/3/2015
Location Saint Louis, MO
Employment Type Seasonal/Temp
Job Type Customer Service, Admin - Clerical, General Business
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries, Wireless, Computer Hardware
Required Travel Not Specified
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