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Work at Home Gaming Support & Service Representative

Job Description

Are you ready to be a part of something epic? Sutherland’s Work at Home Team, CloudSource, is hiring for both Full-Time and Part-Time consultants to provide user support for one of the world's largest gaming platforms!

 

 

This is the job for you if:

 

  • You know how to deliver great customer service
  • You are an early adopter: the first of your friends to buy the latest gaming platform
  • You are the "Go-To" person who helps others get the most out of their systems
  • You are technically savvy and understand Routers / Streaming Video / Web Applications

 

If this describes you down to your core, then we want you on our team!

 

 

We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of the gaming platform. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is satisfied.

 

 

As a Work at Home Gaming Support & Service Representative, you will be answering inbound calls to provide exceptional customer service to consumers. In this role, you also provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials.

 

 

We’re looking for talented, dedicated professionals from diverse backgrounds and cultures with a genuine interest in technology to provide outstanding customer service to our major gaming system's user community.

Job Requirements

What we need from you:

  • Passion for the customer and the customer’s experience
  • Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
  • Discipline and independence to work remotely from home
  • Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
  • Ability to maintain productivity standards and meet agreed-upon objectives
  • A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
  • Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
  • The ability to handle multiple tasks simultaneously, including offline or special project work
  • Basic experience using Microsoft Office suite
  • A minimum of one year of customer service experience, preferably in a contact center environment
  • Minimum keyboard skills of 30 WPM (verified with typing test during application process)
  • High School Diploma/GED


Technical Requirements:
 (Your system will be tested during our application/assessment process)

  • Microsoft Windows Operating System - Vista, Windows 7, Windows
  • Microsoft Internet Explorer 7.0 or higher
  • Minimum of 1.99 GB RAM required
  • Minimum Internet Download Speed of 2000 kbps and 384 kbps Upload required – (testing during application with passing results required)
  • Hard Drive Free Space – 10 GB
  • CPU – 2.0 GHZ
  • 4 GB Ram


Sutherland CloudSource is on the lookout for the best in class.  Are you wondering if you have what it takes to be the best?  Better yet, do you already know you’re the best?  We want to hear from YOU! 

 

Job Snapshot

Contact Name Recruiting
Post Date 10/6/2014
Location Memphis, TN
Base Pay $9.00 /Hour
Employment Type Full-Time/Part-Time
Job Type Customer Service, Admin - Clerical, General Business
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries, Wireless, Computer Hardware
Required Travel Not Specified
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