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Work at Home - Technical Support Agent

Job Description

Work at Home – Technical Support Agent


Sutherland CloudSource is looking for customer-focused Technical Support Agents to provide seasonal software support (six to nine months) to customers of one of the largest Tax Software companies in the United States.   You will be taking inbound calls and will be responsible for application troubleshooting, accurate and efficient problem diagnosis, and exceptional customer service.


Are you interested in working for a company with a proven track record of success?  Do you want to be a part of a company equally invested in customer and employee satisfaction?  Do not let this opportunity pass you by!


We Offer:


  • Paid training
  • Unlimited advancement opportunities
  • Performance bonuses
  • Unique recognition programs

Job Requirements


  • Previous experience in end-user support
  • Strong experience in various Windows OS support including file systems, communication devices, connectivity, and software installation/upgrades
  • Printer and other peripheral device troubleshooting experience desired
    • A High school diploma or GED – college degree a plus
    • Positive team player attitude
    • Solid mathematical skills
    • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
    • Direct client contact technical support experience
    • Excellent verbal and written communication skills; proficient reading skills
    • Excellent problem diagnosis and problem solving skills
    • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications

Technical Requirements - Your system will be tested during our application/assessment process


  • Microsoft Windows Operating System -  Vista, Windows 7, Windows 8
  • Microsoft Internet Explorer 7.0 or higher
  • Minimum of 1.99 GB RAM required
  • Minimum Internet Download Speed of 2000 kbps and 384 kbps Upload required – (testing during application with passing results required)
  • Hard Drive Free Space – 10 GB
  • CPU – 2.0 GHZ
  • 4 GB Ram


Application Process


Apply Now!  Create your profile and complete your application.  Make sure to watch your email for next steps.  (Check your junk folder and add us to your contact list so you don’t miss out!)

You will be sent an email with a link for an online assessment which provides a realistic preview of the types of calls you can expect, interactive problem solving examples, and a system check to make sure your PC and Internet Service Provider meet our requirements.  Upon successful completion of the assessment, you will be invited to complete a virtual interview which allows you to record your interview answers at your convenience – no more playing phone tag with a recruiter! 


For more details about the benefits of working from home with Sutherland CloudSource, visit us online at

Job Snapshot

Contact Name Recruiting
Post Date 8/27/2014
Location Atlanta, GA
Base Pay $9.00 /Hour
Other Pay performance pay of up to $1.00/hour
Employment Type Part-Time
Job Type Customer Service, Telecommunications, Information Technology
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Wireless, Telecommunications, Computer Hardware
Required Travel Not Specified
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