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Work at Home - Bilingual Help Desk Professional

Job Description

Sutherland Global Services is looking for a Bilingual Work at Home Professional to join our dynamic team, CloudSource.  This exceptional individual will provide quality phone and technical support with a high degree of customer satisfaction, technical expertise, accuracy, and timeliness.  If you are looking to join an expanding team, and believe you have the skills necessary to take your career to the next level, apply today!


*Bilingual – Japanese/English (writing and speaking) required*



  • Records, resolves, and escalates customer requests or problems in accordance with Standard Operating Procedures and pre-defined case recording or escalation guidelines
  • Reviews and actively pursues a resolution to all cases daily
  • Notifies customers of scheduled outages, known problems, and other updates to distribute information and optimize revenue
  • Participates in team projects and ongoing trainings that enhance the quality and efficiency of Help Desk services
  • Acquires and maintains knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

Job Requirements

Highly Preferred Skills/Experience:

  • Previous experience in a Help Desk/Contact Center environment
  • Bachelor’s degree or 2+ years of experience providing technical support
  • A+ Certification, MCP, MCSE, or equivalent
  • Experience in the configuration of communication devices and peripherals
  • General network troubleshooting TCP/IP, VPN, Firewalls
  • Knowledge of Information Security; Certifications are a plus
  • Extensive experience with Terminal Server
  • Experience connecting and restoring PC Workstations to operational status  
  • Support Center Analyst Certification is preferred; if candidate does not have this certification, Sutherland will assist Consultant with gaining appropriate certification

Join Us Today If…

You are a forward-thinker – working smart, dreaming big, and striving to improve

You are flexible – constantly seeking the chance to develop and grow

You are genuine – building relationships and cherishing opportunities to connect

You are proactive – never missing a beat

You are a team player – meshing with and contributing to a group moving toward a singular goal

You are Sutherland strong!

Job Snapshot

Contact Name Recruiting
Post Date 12/14/2014
Location San Francisco, CA
Base Pay $15.00 /Hour
Employment Type Full-Time
Job Type Customer Service, Admin - Clerical, General Business
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries, Wireless, Computer Hardware
Required Travel Not Specified
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