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Seasonal Customer Service for 1-800 Flowers

Job Description

Holidays are a great time to deliver smiles to our friends and family, and what better way than sending fresh flowers, plants, and gift baskets!

 

 

 

 1-800-Flowers has entrusted Sutherland CloudSource to manage the Work at Home program.  We are committed to providing the highest level of service to customers of this outstanding company.

 

 

 

 Responsibilities:

 

•Provide customers with exceptional quality service by following the approved processes

 

•Assist customers regarding products and gifts including sales and service options

 

•Process orders using the internal computer applications

 

•Verify and validate all information provided by the customer prior to submission

 

•Communicate effectively with customers and act as an advocate on customers behalf to uphold the company’s Product Guarantee Policy

 

•Accurately document all actions taken when working within a customer account

 

•Accurately process order cancellations and adjustments to order totals

 

•Consistently achieve key performance indicators (KPI) and performance standards as defined by management

 

•Adhere to coaching and development opportunities provided by managers

 

Job Requirements

Successful candidates will meet the following qualifications:

 

•18 years of age or older and have a High School diploma or GED

 

•Must own a PC with a reliable high-speed Internet connection

 

•Ability to type 35 words per minute

 

•Prior call center experience strongly preferred

 

•Strong written and verbal communication skills; Fundamental math skills

 

•Strong sales skills

 

•Highly motivated and dependable

 

 

 

Technical Requirements - this will be tested during the assessment process:

 

•Microsoft Windows Operating System - Vista, Windows 7, Windows 8

 

•Microsoft Internet Explorer 7.0 or higher

 

•Minimum of 2.0 GB RAM

 

•Minimum internet download speed of 2000 kbps and 384 kbps upload – (testing during application with passing results required)

 

•Hard Drive Free Space – 10 GB

 

•CPU – 2.0 GHZ with 2 cores

 

 

 

Join Us Today If…

 

You are a forward-thinker – working smart, dreaming big, and striving to improve

 

You are flexible – constantly seeking the chance to develop and grow

 

You are genuine – building relationships and cherishing opportunities to connect

 

You are proactive – never missing a beat

 

You are a team player – meshing with and contributing to a group moving toward a singular goal

 

You are Sutherland strong!

Job Snapshot

Contact Name Recruiting
Post Date 11/14/2014
Location Denver, CO
Base Pay $9.00 /Hour
Employment Type Full-Time/Part-Time
Job Type Customer Service, Admin - Clerical, General Business
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries, Wireless, Computer Hardware
Required Travel Not Specified
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