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Work at Home - Technical & Sales Support Representative

Job Description

Sutherland Global Services is looking for tech-minded, sales-oriented rock stars!  Here is your chance to work with the nation’s third-largest cable and broadband company.  They count on the Sutherland CloudSource team to provide their clients with exceptional support and service.  The program is growing and we need you to join the team!

 

 

Interested in working for a company with a proven track record of success?  Do you want to be a part of a company equally invested in customer and employee satisfaction?  Do not let this opportunity pass you by!

 

 

You will be taking calls from customers who have Internet and/or Cable TV concerns.  This program has a strong up-sell component with a bonus commission for top metrics.   

 

 

Benefits

 

  • Be a part of a large and supportive team
  • Extensive paid training
  • Unlimited advancement opportunities
  • Performance bonuses
  • Sales Incentives
  • Unique recognition programs

Job Requirements

Qualifications

 

  • A High school diploma or GED
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
  • Direct client contact technical support experience
  • Excellent verbal and written communication skills; proficient reading skills
  • Excellent problem diagnosis and problem solving skills
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications (preferred)
  • Previous sales experience (preferred)

 

 

Technical Requirements - Your system will be tested during our application/assessment process

 

  • Microsoft Windows Operating System -  Vista, Windows 7, Windows 8
  • Microsoft Internet Explorer 7.0 or higher
  • Minimum of 1.99 GB RAM required
  • Minimum Internet Download Speed of 2000 kbps and 384 kbps Upload required – (testing during application with passing results required)
  • Hard Drive Free Space – 10 GB
  • CPU – 2.0 GHZ
  • 4 GB Ram

 

 

Application Process

 

 

Apply Now!  Create your profile and complete your application.  Make sure to watch your email for next steps.  (Check your junk folder and add us to your contact list so you don’t miss out!)

 

You will be sent an email with a link for an online assessment which provides a realistic preview of the types of calls you can expect, interactive problem solving examples, and a system check to make sure your PC and Internet Service Provider meet our requirements.  Upon successful completion of the assessment, you will be invited to complete a virtual interview which allows you to record your interview answers at your convenience – no more playing phone tag with a recruiter! 

 

 

For more details about the benefits of working from home with Sutherland CloudSource, visit us online at http://www.sutherlandcloudsource.com/SGS-Work-At-Home-Employee-Benefits.aspx

Job Snapshot

Contact Name Recruiting
Post Date 9/14/2014
Location Springdale, AR
Base Pay $9.00 /Hour
Other Pay performance pay of up to $1.00/hour
Employment Type Full-Time
Job Type Customer Service, Telecommunications, Information Technology
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries, Telecommunications, Computer Hardware
Required Travel Not Specified
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