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Owner Referral Telemarketing Agent

Job Description

Join the fastest growing Vacation Ownership Company in the world,

Diamond Resorts International®
"You Bring Your TALENT.  We Build Your FUTURE!"



  • Largest privately owned vacation ownership company in the world.
  • New company acquisitions nationwide=more clients and potential to make $$$
  • New Sales Center in Orlando
  • Excellent Earning potential
  • Excellent benefits program including company matching 401K after 30 days of hire
  • Eligibility for our tuition assistance program
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry leading training program
  • Fun working environment
  • Unlimited real growth opportunities
  • Hourly guaranteed versus commission





Owner Referral Telemarketing Agent makes outbound calls to owner referrals from a list provided by the company based on multiple marketing packages.  Agent offers referrals of qualified owners mini vacation packages with various prices, gifts, and resorts in exchange for a timeshare/ vacation ownership sales presentation. Agent may also take inbound calls with the same initiative.  Agent may harvest additional referral leads from owners.




  • Outbound calls to In-House Referrals to market mini vacation packages.

  • Learn and become well versed and educated with each package offered.
  • Must adhere to the utmost professionalism when interacting with fellow employees/management as well as owners, members and prospects.
  • Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
  • Adhere to company and federal guidelines as they relate to the “Do Not Call" list.
  • Ensure compliance of timekeeping, including clocking in and out procedures and attendance.
  • Meet the established minimum target quota of net qualified packages on a bi-weekly basis.
  • Maintain the minimum budget VPG on all tours.
  • Must not exceed company’s standard cancellation rate for the month.
  • Maintain and or exceed company set, closing ratio on all total contact calls.
  • Maintain a company set average calls per day (outbound and inbound total).
  • Take ownership of personal behavior and weekly production levels.
  • Must be familiar with all company programs, systems, and resorts.
  • Consistently apply training received on computer programs including, but not limited to, Atlas and Kronos.
  • Consistently provide superior customer service in accordance with the Company “DRIven to Excellence" and “The meaning of Yes" standards.
  • Candidate is responsible for practicing in all touches and interaction with prospects, owners, and members the meaning of "YES" passion, drive and philosophy of the company in its service commitment.
  • Marketing Agent will assist in other clerical and analytical tasks as assigned.

Job Requirements



  • High School Diploma or equivalent REQUIRED. 
  • Minimum 1+ yrs of prior sales experience within a “one call, one close environment" REQUIRED!
  • Experience in sales  or marketing within the Vacation Ownership/ Timeshare Industry Preferred.
  • Call Center Sales experience preferred but not required.
  • Experience acquiring/ developing leads or referral telemarketing is a plus.
  • Must be comfortable selling over the telephone
  • Strong communication skills both verbal and written are REQUIRED.
  • Must have an "outgoing" personality" and the ability to communicate in a positive, enthusiastic manner.
  • Must possess proficient knowledge of computer programs, i.e., Microsoft Word, Outlook Express, and Internet Explorer.
  • Must possess excellent telephone and customer relations skills.
  • Must have the ability to work with a high level of professionalism at all times.
  • Highly self-motivated individual with an inner competitiveness.
  • Must be able to sit and stand for extended periods of time. Must be able to lift 25 pounds.
  • Various shifts available to include morning, afternoon and evening. You must be available to work one of the required shifts.
  • Ability to be flexible with schedule is required in performing the essential tasks of the position.
  • Scheduled attendance requirements may change due to business needs.


No experience is required as full training will be provided.

If you are passionate about selling a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations of a Lifetime™ today.


Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Just say YES to an Opportunity of a Lifetime!

To Apply go to and click on Careers.


Equal Opportunity Employer


telesales, telemarketing, sales, call center, timeshare sales, real estate sales, membership sales agent, account executive, owner renewal agent, owner upgrades, up-selling, vacation ownership, 





Job Snapshot

Contact Name Patrick Myers
Contact Phone 866-492-3224
Post Date 8/8/2014
Location Orlando, FL
Base Pay $8.00 /Hour
Other Pay Hourly plus bonus unlimited earning potential
Employment Type Full-Time
Job Type Sales, Marketing, Hospitality - Hotel
Education High School
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Sales - Marketing, Hotel - Resort, Travel
Required Travel None
Job ID Referral Call Center Agent-Orlan
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