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Telesales Agent- Timeshare/ Vacation Ownership

Job Description

An exciting opportunity now exists to join Diamond Resorts International®!  Due to growth of the company, we are searching for enthusiastic, hard-working, and driven Inside Sales Representatives to join our team at our Orlando, FL location.


  • Largest privately owned vacation ownership company in the world.
  • Virtually untouched owner base via the telephone OVER 400,000 uncalled leads.
  • New company acquisitions nationwide=more clients and potential to make $$$
  • New Sales Center in Orlando
  • Excellent Earning potential
  • Excellent benefits program including company matching 401K
  • Eligibility for our tuition assistance program
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry leading training program
  • Fun working environment
  • Unlimited real growth opportunities
  • Great Hours- Schedule hours are 12pm-6pm on Monday, Tuesday, Thursday and Friday. 3pm to 9pm on Wednesday.  10am to 4pm the last Saturday of the month. 









This position is an Inbound/Outbound (blended) Sales Agent.  The primary purpose of this position is to sell remote owners additional inventory by contacting owners by telephone.  The work day includes day and evening shifts making outgoing calls based on a script in a call center environment.  This is a very versatile role in that our product is very universal.




  • Contact and build rapport with Diamond owners and members via outbound/Inbound calls.
  • Engage owners by creating interest in the campaigns being marketed.
  • Gather and document information through a proper Discovery.
  • Conduct sales presentations over the phone.
  • Persuade and educates owners to add additional products/ points to their portfolio.
  • Document conversations, set dates for follow up calls in the companies tracking system.
  • Maintain accurate records in the marketing database efficiently and in a timely manner.
  • Protect customers PII (Personal Identifiable Information at all times).
  • Ensure contracts and associated documents are properly executed.
  • Review owner documents and associated collateral with new purchases.
  • Assist in ensuring that all questions are answered in a professional, informative, diplomatic and      correct manner.
  • Must process $70K per month minimum in sales volume.
  • Adhere to company policies and procedures
  • Adhere to the federal “DO NOT CALL" Policy.
  • Ensure all paperwork is fully completed, timely, and error free.
  • Achieve personal and departmental sales objectives as provided or determined throughout the fiscal year.
  • Develop a broad knowledge of company procedures, products and services.
  • Participate in ongoing sales training and team collaboration efforts.


Job Requirements



  • High School Diploma or equivalent REQUIRED
  • Active Florida Real Estate License is REQUIRED
  • Must be able to make decisions quickly and accurately
  • Must be able to listen to customers’ needs and make accurate suggestions as it relates to customers requests.
  • Must have ability to multitask
  • Must be able to take direction from Management and adjust to company’s needs
  • Must be able to lift 25 pounds
  • 2 years of prior sales experience within a “one call, one close environment" REQUIRED!
  • Experience in sales  or marketing within the Vacation Ownership/ Timeshare Industry Preferred
  • Call Center Sales experience preferred but not required
  • Must be comfortable selling over the telephone to existing clients
  • Strong communication skills both verbal and written are REQUIRED.
  • Must have an "outgoing" personality" and the ability to communicate in a positive, enthusiastic manner.
  • Must have the ability to work with a high level of professionalism at all times.
  • Must practice good follow through on each client
  • Must be able to sit and stand for extended periods of time
  • Schedule hours are 12pm-6pm on Monday, Tuesday, Thursday and Friday. 3pm to 9pm on Wednesday.  10am to 4pm the last Saturday of the month.  Scheduled attendance requirements may change due to business needs


No experience is required as full training will be provided.

If you are passionate about selling a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations of a Lifetime™ today.


Here's YOUR opportunity to capitalize on a genuine career opportunity! If you are a motivated, high energy individual who is looking to take the next step in their career, APPLY NOW!

Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Just say YES to an Opportunity of a Lifetime!

Equal Opportunity Employer

To Apply go to and click on Careers.




telesales, telemarketing, sales, call center, timeshare sales, real estate sales, membership sales agent, account executive, owner renewal agent, owner upgrades, up-selling, vacation ownership,  


Job Snapshot

Contact Name Patrick Myers
Contact Phone 866-492-3224
Post Date 8/8/2014
Location Orlando, FL
Employment Type Full-Time
Job Type Sales, Marketing, Hospitality - Hotel
Education High School
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Sales - Marketing, Hotel - Resort, Travel
Required Travel None
Job ID Telesales-Orlando
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