Buchanan Technologies is experiencing some growth in our Support Center! We are currently accepting applications for Service Desk Analysts for our Charlotte office.Position Description:
The Service Desk Analyst provides 24x7 network, hardware, and software support for various client communities which includes troubleshooting and resolving issues regarding LAN issues, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows 98/2000/2003/XP/7/Vista environment.Essential Duties/Responsibilities:
- Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
- Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics
- Identify, research, and resolve technical problems and escalate problems to other support teams when necessary
- Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system.
- Work in a fast-paced environment, able to adapt to frequent change and be able to work a flexible schedule
- Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems
- Ability to demonstrate a solid understanding of basic network components and concepts
- Ability to provide support to end users on a variety of topics including Windows 98/2000/2003/XP/Vista, MS Office, printers, mobile devices, and email issues
- Mature, self-motivated, and professional with excellent written and verbal communication skills
- Strong problem solving/analytical abilities
- Strong commitment to quality customer service
- Ability to work independently as well as willing to follow direction and best practices
- Regularly demonstrates initiative in supporting the customer outside of expected job assignments
- Attention to detail and ability to multi-task talking to customers while performing technical computer work.
- Candidates must also be able to work any shift, holidays, and weekends
- Two or Four-year degree in IT-related field or equivalent experience in a Technical Support/Help Desk environment.
- Previous call center, customer service, technical support experience
- Monday through Friday - 10:00am to 7:00pm
Buchanan Technologies is an EEO. US Citizens & Green Card Holders & those authorized to work in the US are encouraged to apply. We are unable to sponsor H1B candidates at this time. No 3rd party agencies.
Click here to apply online